Jimmy John's

3.9
287 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6112 N 2nd St, Loves Park, IL
61111, United States

Hours

Reviews

3.9
287 reviews
5 stars
154
4 stars
49
3 stars
25
2 stars
11
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, such as stale bread, insufficient meat, and incorrect sandwich preparations.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Delivery Problems

Many customers experienced delays and issues with delivery, including orders not arriving or being canceled without notice.
  • BB
    Brad
    3 days ago
    1.0
    Placed an online order for 4 sandwiches, drinks, and sides. When the order arrived we were missing chips and 3 of the 4 sandwiches had green marker that they used to label the sandwiches all over the lunch meat and cheese. This was noticed by one of us when sandwich was almost completely eaten. They refused to replace all of the sandwiches and only replaced 2 that had not been eaten off of. I've worked in restaurants for 15 years and have never seen such terrible customer service. Will not be returning to this location.
  • GE
    Gabriella Early
    Dec 16, 2025
    1.0
    Ordered an un-which(sandwich no bread) for an allergy got home and its was a normal sandwich with bread. If ur looking for someplace to go with allergies do not go here this is unacceptable; and pure stupidity if u work with food and someone says an order for an allergy it needs to be made right. I will not be coming back here with my family and would not recommend this place. This is ridiculous and beyond okay.
  • DJ
    Dee J
    Oct 4, 2025
    2.0
    My Turkey Tom has 1 thin slice of meat and my daughters Beach club ha NO meat. The bottom of our bread is stale & hard. I probably won't be back here any time soon.
  • JJ
    Jordan Jacobson
    Aug 12, 2025
    5.0
    Staff is very friendly.
  • RJ
    Rhiannon Jacobs
    Aug 5, 2025
    1.0
    The food was ok, but the staff’s behavior was appalling. I witnessed a manager and another employee mocking a gentleman with special needs who was simply making small talk. This is completely unacceptable. Sadly, this isn’t my first negative encounter with this same manager. I won’t be returning.