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McDonald's

3.6
(1571 reviews)

Business Details

300 E Roosevelt Rd, Lombard, IL
60148, United States
(630) 620-4280
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
300 E Roosevelt Rd, Lombard, IL
60148, United States

Hours

Reviews

3.6
1,571 reviews
5 stars
614
4 stars
327
3 stars
249
2 stars
98
1 star
283

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative experience.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Cleanliness

While some customers praised the cleanliness of the location, others reported unsanitary conditions, particularly in the bathrooms.

Food Quality

The food was generally described as fresh and hot, but there were complaints about spoiled items and inconsistent preparation.

Technology and Efficiency

The use of technology for ordering was appreciated, but customers noted slow service and long wait times, especially during busy hours.
  • AC
    Aileen CT
    Feb 22, 2026
    1.0
    I normally tend to eat at home to avoid fast food chains but dude in the back drive thru window in a tan hoodie taking payment was so rude and bothered by me just asking how much was my total again. He had given me such an attitude to the point in which he left me baffled, I get it dude, maybe you were having a bad start to your day but you don’t need to let that steam blow off on me.
  • GK
    Gretchen Knipfer
    Feb 21, 2026
    1.0
    Im disgusted. The bottom of my shake tasted spoiled and moldy. I probably ordered the first shake of the day and it’s clear that machine isn’t being cleaned properly! Normally this location is always on point, but this is nasty.
  • HF
    Heatha Featha
    Feb 6, 2026
    3.0
    Make sure to check your order before pulling away. Chances are you're missing something.
  • FF
    francesco
    Feb 3, 2026
    3.0
    In a world full of complex dining options and rapidly changing food trends, sometimes you just need something familiar, fast, and, frankly, delicious. There is a reason the Golden Arches are recognized worldwide, and after a recent visit, I felt compelled to share why my local McDonald’s continues to deserve top-notch praise. It’s more than just fast food; it’s a masterclass in consistency and customer convenience. The Atmosphere and Ambiance: Clean and Modern Walking into this location, I was immediately struck by how clean and modern it was. Gone are the plastic, rigid, and loud environments of decades past. The interior is, frankly, relaxing. With soft lighting, comfortable seating options, and well-maintained tables, it felt more like a modern café than a traditional fast-food joint. I noticed that the staff was proactively cleaning, ensuring a welcoming environment for families and professionals alike. It’s a great place to stop for a quick lunch, or even to sit and catch up on work, which is rarely something you can say about a drive-thru establishment. The Technology and Efficiency The ordering process has been revolutionary. Using the large, interactive touch-screen kiosks, I was able to customize my order—removing onions, adding extra pickles, and switching to a side salad—without having to hold up a line or worry about the cashier mishearing me. The UI is intuitive, making it a breeze to browse the menu. Moreover, the efficiency is top-notch. Despite the restaurant being fairly busy, I didn't have to wait long, and my order was brought directly to my table by a friendly staff member. The integration of technology, like the MyMcDonald's app for rewards, makes the entire experience feel streamlined and high-tech. The Food: Consistent Comfort Let’s talk about the food, because, at the end of the day, that is why we go to McDonald's. The consistency is absolutely unrivaled. The Quarter Pounder with Cheese was, as always, cooked to perfection—juicy, hot, and seasoned correctly. The fries were, without a doubt, the standout: golden, crispy, and perfectly salted. There is a certain comfort in knowing that a Big Mac in one city tastes exactly the same as one in another, and they have mastered that standardization. I also sampled the breakfast menu on another visit, and the Bacon, Egg, and Cheese Biscuit was fresh and savory, a perfect start to the day. It is clear that they use quality ingredients in their core products, and the attention to detail in the assembly of the sandwiches makes a difference. The Service: Polite and Prompt What truly turned this into a 5-star experience, however, was the staff. In many modern fast-food locations, service can be cold, but here, the staff was respectful and genuinely helpful. They handled a large lunch rush with grace, keeping the orders moving quickly without making the customers feel rushed or undervalued. The staff seemed well-trained, and the manager was visibly ensuring that everything was running smoothly. It’s that human touch that makes a difference, even in a system designed for speed. Final Thoughts When I evaluate a restaurant, I look at the value, the quality of the food, the cleanliness, and the service. This McDonald's location excels in all four. It is a reliable, convenient option that delivers on its promises every single time. Whether it’s a quick coffee, a midnight craving for McNuggets, or a family lunch, they have perfected the art of fast, friendly service. It deserves to be recognized as a top-tier quick-service restaurant.
  • JL
    Josh Lata
    Feb 2, 2026
    2.0
    Was my go to McDonald’s when it was 24 hours so I switched to the villa park location came back here at 10pm to try it out again the cashier working the drive through might’ve been the rudest person I’ve had to deal with in the food industry didn’t get a name but he’s an older bald white gentleman would avoid this particular location and spend the extra time to go to Yorktown or villa park McDonalds

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 300 E Roosevelt Rd, Lombard, IL?

McDonald's is open daily, Monday through Friday from 5:00 AM to 11:00 PM, Saturday 24 hours, and Sunday from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, drive-through service is available. Hours are Monday to Wednesday 5:00 AM - 1:00 AM, Thursday and Friday 5:00 AM - 4:00 AM, Saturday 24 hours, and Sunday 4:00 AM - 1:00 AM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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