Dunkin'

3.5
396 reviews
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Business Details

411 E North Ave, Lombard, IL
60148, United States
(630) 613-8182
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lombard, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
411 E North Ave, Lombard, IL
60148, United States

Hours

Reviews

3.5
396 reviews
5 stars
172
4 stars
69
3 stars
37
2 stars
23
1 star
95

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, including missing items and wrong drink preparations.

Staff Attitude

Feedback indicates a significant number of rude interactions with staff, leading to a negative customer experience.

Service Speed

Many reviews highlighted slow service times, particularly in the drive-thru, with long waits reported even during off-peak hours.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning stale donuts, burnt items, and cold food being served.

Management Issues

Several reviews pointed to poor management and training, suggesting a lack of oversight and professionalism among staff.
  • FR
    Frank Romero
    6 days ago
    4.0
    Excellent coffee
  • MG
    MLG G
    Dec 30, 2025
    1.0
    Genuinely dont know how this location is still open. By far the worst dunkin you can ever go to. Every time I went in the past they messed up my order, had hair in the food, or had rude staff that were all young kids being run by other young kids. Havent gone to this location in forever and decided that maybe so much time has gone by that theyd have their stuff together. Wrong. This was the last time and I hope they see this along with contacting HR about it. They served me coffee with spoiled curdled creamer and so glad I checked it before I drank it. SHUT THIS LOCATION DOWN OR CLEAN HOUSE ON THE STAFF BEFORE SOMEONE GETS SICK OR WORSE.
  • OA
    omaiz ahmed
    Dec 10, 2025
    1.0
    I ordered an iced coffee just now with coffee milk and was charged for it, but it came with cream when I tried to tell the guy at the window. He argued with me. I am never coming back.
  • KT
    Kayla Tuscano
    Nov 14, 2025
    1.0
    I don’t like to leave reviews because I believe sometimes bad days happen. But everytime I go here they always mess up my order. Today they gave me a latte with all milk not a drop of coffee inside. Normally I would go in but I had my children with me and did not want to drag them in. Y’all need better management and better training on how to make drinks this is crazy & I wasted the last bit of money I had
  • FC
    Florence Coutee
    Nov 7, 2025
    1.0
    I ordered 2 breakfast sandwiches which was supposed to be sausage and egg on a butter crescent, instead I got a hard burnt bagel with egg and bacon. Dunkin donut used to be my favorite place to stop for coffee. This is not the first time this happened, but this will be the last.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lombard, IL?

Dunkin' in Lombard, IL is open Monday to Saturday from 3:30 AM to 9:00 PM, and on Sunday from 4:00 AM to 9:00 PM.

Does Dunkin' Lombard offer delivery and pickup services?

Yes, Dunkin' Lombard offers both delivery and curbside pickup services.