McDonald's

3.6
955 reviews
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Business Details

16519 W 159th Street, Lockport, IL
60441, United States
(815) 524-4806
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16519 W 159th Street, Lockport, IL
60441, United States

Hours

Reviews

3.6
955 reviews
5 stars
387
4 stars
194
3 stars
160
2 stars
60
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and long wait times, particularly in the drive-thru.

Food Quality

Many reviews mentioned food being cold, stale, or improperly prepared, leading to dissatisfaction.

Staff Attitude

While some customers praised friendly staff, others reported rude behavior and poor customer service experiences.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the bathrooms, which negatively impacted customer experiences.

Order Accuracy

A significant number of customers experienced issues with their orders being incorrect or incomplete.
  • ZD
    Zackhary Donaubauer
    Dec 29, 2025
    1.0
    Straight up stole money from me and lied about it and I filed a complaint with corporate they tried to lie about it again. No one was fired store said they will try to train there staff better! Do not go here!!!
  • TW
    T W
    Nov 16, 2025
    1.0
    Garage food. Should be 50% lower in price. Really awesome customer service though.
  • PP
    Piotr
    Nov 15, 2025
    1.0
    Can't get one order right. Told me to pull up and wait at a spot. Waited 30 min. Went to ask what's taking so long, they forgot about my order and didn't make it
  • KC
    Krystyna Ciok
    Oct 20, 2025
    2.0
    Been buying coffees for years here and it’s been tasting pretty watered down lately. Might be time to switch from McDonald’s coffee.
  • PK
    Peter Krass
    Aug 22, 2025
    1.0
    I don't know what the disconnect is at this location. I placed my order in the mobile app. I was at the window at 10:27 and proceeded to sit there while no one spoke. Meanwhile, the person that came 2 minutes after me was served in the other lane. Then they can't find my order because apparently they're no longer serving breakfast even though the app automatically recognized I was there and checked me in. Which again happened because they sat me at the window at the speaker with no one acknowledging the presence. Then I go in to try and see about what happened. It's now 10:32 and they still can't see the order in the system. I have their assurance. I'll be refunded even though it's already showing on my credit card. But for extra added annoyance they told me that was not their address and that I placed the order at the wrong location. So I had to go out front, take a picture of their own address and show it to them. Also when I said I'd come in and talk to them because I didn't want to back up their drive-thru window, the manager never showed up at the counter to come speak to me. I had to ask and have someone come. I don't normally get this angry or leave bad reviews but you guys just screwed up over and over and over and you deserve this one star review.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 16519 W 159th Street, Lockport?

This McDonald's is open from 5:00 AM to midnight on Mondays, with extended or 24-hour openings on most other days, including 24 hours from Wednesday to Saturday.

When is the McDonald's drive-through available?

The drive-through is open from 5:00 AM to midnight on Monday, open 24 hours from Wednesday through Saturday, and operates with extended hours on other days.