McDonald's

3.6
953 reviews
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Business Details

16519 W 159th Street, Lockport, IL
60441, United States
(815) 524-4806
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16519 W 159th Street, Lockport, IL
60441, United States

Hours

Reviews

3.6
953 reviews
5 stars
384
4 stars
196
3 stars
160
2 stars
60
1 star
153

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Speed

Customers experienced slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Several reviews mentioned food being cold, stale, or not fresh, impacting overall satisfaction.

Staff Attitude

While some staff were praised for their friendliness, others were noted as rude or unhelpful, affecting the customer experience.

Cleanliness

Multiple customers reported unsanitary conditions, particularly in the bathrooms, which detracted from their experience.
  • TW
    T W
    Nov 16, 2025
    1.0
    Garage food. Should be 50% lower in price. Really awesome customer service though.
  • PP
    Piotr
    Nov 15, 2025
    1.0
    Can't get one order right. Told me to pull up and wait at a spot. Waited 30 min. Went to ask what's taking so long, they forgot about my order and didn't make it
  • KC
    Krystyna Ciok
    Oct 20, 2025
    2.0
    Been buying coffees for years here and it’s been tasting pretty watered down lately. Might be time to switch from McDonald’s coffee.
  • PK
    Peter Krass
    Aug 22, 2025
    1.0
    I don't know what the disconnect is at this location. I placed my order in the mobile app. I was at the window at 10:27 and proceeded to sit there while no one spoke. Meanwhile, the person that came 2 minutes after me was served in the other lane. Then they can't find my order because apparently they're no longer serving breakfast even though the app automatically recognized I was there and checked me in. Which again happened because they sat me at the window at the speaker with no one acknowledging the presence. Then I go in to try and see about what happened. It's now 10:32 and they still can't see the order in the system. I have their assurance. I'll be refunded even though it's already showing on my credit card. But for extra added annoyance they told me that was not their address and that I placed the order at the wrong location. So I had to go out front, take a picture of their own address and show it to them. Also when I said I'd come in and talk to them because I didn't want to back up their drive-thru window, the manager never showed up at the counter to come speak to me. I had to ask and have someone come. I don't normally get this angry or leave bad reviews but you guys just screwed up over and over and over and you deserve this one star review.
  • LL
    Lori LeRoy
    Aug 21, 2025
    1.0
    I waited 30 minutes as 10+ cars got their food behind me and all i had was fries, when i finally got them they were cold
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 16519 W 159th Street, Lockport?

This McDonald's is open from 5:00 AM to midnight on Mondays, with extended or 24-hour openings on most other days, including 24 hours from Wednesday to Saturday.

When is the McDonald's drive-through available?

The drive-through is open from 5:00 AM to midnight on Monday, open 24 hours from Wednesday through Saturday, and operates with extended hours on other days.