McDonald's

3.6
641 reviews
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Business Details

1039 E 9th St, Lockport, IL
60441, United States
(815) 838-6304
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1039 E 9th St, Lockport, IL
60441, United States

Hours

Reviews

3.6
641 reviews
5 stars
259
4 stars
119
3 stars
111
2 stars
46
1 star
106

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poor attention to detail.

Service Quality

Many reviews highlighted rude or unprofessional behavior from staff, including poor customer service and lack of acknowledgment.

Food Quality

Customers frequently mentioned cold, overcooked, or poorly prepared food, with specific complaints about fries and sandwiches.

Management Issues

Several reviews pointed to poor management practices, including staff treatment and operational inefficiencies.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • VD
    Vanessa Davis
    Nov 8, 2025
    2.0
    Always gets order wrong. Always cancels our order. Tried to give them more chances . But we will just go to the other one.
  • JC
    James Conley
    Oct 15, 2025
    1.0
    Honestly becoming worse by the day. Past atleast five times, something has been missing from my order. They ask what sauce you want, just to not give it to you. Seems like the care isn’t there anymore. Will change my review once there is some actual positive change.
  • RG
    Rogelio Gandarilla
    Oct 11, 2025
    1.0
    They gave the wrong sandwich twice in the drive thru. Had to go inside to finally get the right one
  • KM
    kris mccloy
    Sep 22, 2025
    5.0
    Best biskets
  • NC
    Nikisha “Nikki” Clemmer
    Sep 2, 2025
    1.0
    The manager their name is Maria was very rude and nasty. I’ve been going to this McDonalds over 21 years and never had this problem. I was very disappointed.
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Lockport, IL?

McDonald's in Lockport, IL is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until midnight.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's offers drive-through service during its regular operating hours, which are 5:00 AM to 11:00 PM on most days and until midnight on Fridays and Saturdays.