Dunkin'

3.5
308 reviews

Business Details

1069 E 9th St, Lockport, IL
60441, United States
(815) 407-6987
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lockport, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1069 E 9th St, Lockport, IL
60441, United States

Hours

Reviews

3.5
308 reviews
5 stars
138
4 stars
44
3 stars
30
2 stars
19
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong items and missing items, contributing to customer dissatisfaction.

Inconsistency

Service quality varied significantly between weekdays and weekends, with weekends often resulting in longer wait times and more mistakes.

Product Quality

While some customers enjoyed the food and drinks, there were numerous complaints about the quality of items, including burnt food and poorly made drinks.

Management Issues

Several reviews mentioned poor management and lack of accountability, with customers expressing frustration over the handling of complaints and service issues.
  • SE
    S E
    Feb 7, 2026
    1.0
    Don't order a muffin from here, they must let them sit out for 3-5 days and think they can still be served to humans. Disgusting. Do better. Coffee was good.
  • JL
    Jeffery Lindstrom
    Jan 21, 2026
    3.0
    Really not a fan of their coffee too much caffeine and not great taste. Donuts are good but way too expensive. Can buy 1/2 dozen at jewel for less than half price
  • PM
    patel mit
    Dec 25, 2025
    5.0
    Best dunkin' in this town Fast services.
  • LS
    Liz Sakanis
    Dec 20, 2025
    1.0
    Guy at the window was rude
  • JG
    Jocelyn Gonzalez
    Dec 18, 2025
    1.0
    I went to Dunkin today and ordered a iced matcha with cookie butter cold foam and the worker over the driver thru speaker said cookie latte ok and I corrected him saying it was a matcha latte with cookie cold foam he said pull forward and I did and surprise surprise it was a cookie butter latte I said I asked for a match iced latte he said ma’am no you didn’t I have a speaker in my ear and he brought over another worker and said we heard you I then said would it be possible to get my drink switched not wanting to argue he said you know we have to throw this away now and I said I’m sorry but this isn’t what I ordered and he said ok I have to charge you again even after they took the wrong drink back and gave me a match unmixed with the powder all at the bottom I then apologized about the situation and he closed the window mid sentence very horrible experience at this Dunkin and horrible service.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lockport, IL?

Dunkin' in Lockport, IL is open 24 hours a day, seven days a week.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 15, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: