Dunkin'

3.5
299 reviews
Decked Out Lattes
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Business Details

1069 E 9th St, Lockport, IL
60441, United States
(815) 407-6987
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lockport, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1069 E 9th St, Lockport, IL
60441, United States

Hours

Reviews

3.5
299 reviews
5 stars
134
4 stars
44
3 stars
29
2 stars
19
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Frequent complaints about incorrect orders and items missing from orders, particularly during busy times.

Inconsistent Quality

Quality of food and drinks varies significantly, with some customers receiving poorly prepared items.

Management Issues

Concerns about new management and staff training, with reports of a decline in service quality.

Positive Experiences

Despite the negatives, some customers praised specific employees for their excellent service and friendly demeanor.
  • JK
    John Kampbell
    Nov 15, 2025
    1.0
    Service was below par. There was two younger men working and both seemed Very frazzled. The building was extremely hot and uncomfortable to wait in unlike any other time I had been in there before. Ultimately Why I'm writing this review is because my order was wrong. He gave me a sandwich instead of bacon and I had to remind him that I had a drink with my order. I did also purchased the stuffed bagel minis, and those were good that was about the only positive part of this experience
  • DL
    Danielle LeFevers
    Nov 14, 2025
    5.0
    Best one in town is on 9th st!
  • GH
    Gerald Hopkins
    Oct 22, 2025
    3.0
    They got my coffee order wrong and I think they added sugar and im a diabetic and after I told him he was rude and wouldn't give me back my money, ill never come back
  • CM
    Cory Mcelrath
    Oct 19, 2025
    1.0
    Wondered why the drive through window was busted out one day today I see why absolutely discussing customer service homie needs to not be dealing with customers
  • HQ
    HaRLEy QuInN
    Sep 13, 2025
    4.0
    The worst thing about this place is how stupid most customers are to leave a car length gap in line pissing off other customers who have mobile orders
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lockport, IL?

Dunkin' in Lockport, IL is open 24 hours a day, seven days a week.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.