Dunkin'

3.5
306 reviews
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Business Details

1069 E 9th St, Lockport, IL
60441, United States
(815) 407-6987
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lockport, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1069 E 9th St, Lockport, IL
60441, United States

Hours

Reviews

3.5
306 reviews
5 stars
138
4 stars
44
3 stars
29
2 stars
19
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong items and missing items, contributing to customer dissatisfaction.

Inconsistency

Service quality varied significantly between weekdays and weekends, with weekends often resulting in longer wait times and more mistakes.

Cleanliness and Atmosphere

Several customers noted poor cleanliness and uncomfortable conditions within the store, impacting their overall experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and efficient handling of orders.
  • PM
    patel mit
    Dec 25, 2025
    5.0
    Best dunkin' in this town Fast services.
  • LS
    Liz Sakanis
    Dec 20, 2025
    1.0
    Guy at the window was rude
  • JG
    Jocelyn Gonzalez
    Dec 18, 2025
    1.0
    I went to Dunkin today and ordered a iced matcha with cookie butter cold foam and the worker over the driver thru speaker said cookie latte ok and I corrected him saying it was a matcha latte with cookie cold foam he said pull forward and I did and surprise surprise it was a cookie butter latte I said I asked for a match iced latte he said ma’am no you didn’t I have a speaker in my ear and he brought over another worker and said we heard you I then said would it be possible to get my drink switched not wanting to argue he said you know we have to throw this away now and I said I’m sorry but this isn’t what I ordered and he said ok I have to charge you again even after they took the wrong drink back and gave me a match unmixed with the powder all at the bottom I then apologized about the situation and he closed the window mid sentence very horrible experience at this Dunkin and horrible service.
  • MM
    M
    Dec 3, 2025
    1.0
    None of the Dunkins in this area are good. This is the worst location. Lazy employees that don’t even acknowledge your presence. They don’t even use delivery bags for the drivers they just hand you everything.
  • JK
    John Kampbell
    Nov 15, 2025
    1.0
    Service was below par. There was two younger men working and both seemed Very frazzled. The building was extremely hot and uncomfortable to wait in unlike any other time I had been in there before. Ultimately Why I'm writing this review is because my order was wrong. He gave me a sandwich instead of bacon and I had to remind him that I had a drink with my order. I did also purchased the stuffed bagel minis, and those were good that was about the only positive part of this experience
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lockport, IL?

Dunkin' in Lockport, IL is open 24 hours a day, seven days a week.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.