Dunkin'

3.5
264 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lockport, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
730 S State St, Lockport, IL
60441, United States

Hours

Reviews

3.5
264 reviews
5 stars
126
4 stars
40
3 stars
16
2 stars
16
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews indicate a decline in service quality, with many customers reporting rude staff, incorrect orders, and slow service, particularly after new ownership.

Coffee Consistency

Customers frequently mention inconsistency in coffee quality, with complaints about watered-down drinks and incorrect orders.

Staff Attitude

Many reviews highlight a negative attitude among staff, with reports of rudeness and lack of professionalism affecting customer experiences.

Positive Experiences

Despite the negative feedback, some customers report positive experiences with friendly staff and good service during specific times, particularly in the morning.

Cleanliness

A few reviews note that the location is clean, which is a positive aspect amidst the overall negative feedback.
  • VD
    Vanessa Davis
    Nov 8, 2025
    4.0
    On the fence. Needed a quick pick me up n went ofr a coffee. But seeing an employee outsode back door smoking . N another time people arguing. Maybe maybe go behind the parttion (spelling, faux wall)to do that.
  • ML
    Mantas Lip
    Nov 3, 2025
    1.0
    Very terrible service 🤮🤮
  • EB
    Eric Bellas
    Oct 27, 2025
    4.0
    Pretty consistent on what to expect at a Dunkin. Good breakfast options and drinks.
  • MN
    Maria Nungaray
    Oct 8, 2025
    5.0
    That's perfect acted
  • DH
    Danny Hugare
    Sep 10, 2025
    1.0
    This is my last visit to this location. It’s unfortunate this location is unable to follow simple directions in a timely manner. I’ve emailed corporate directly hoping it would change as this location is the only one I pass on the way to work. Sandwich’s are always thrown together and (4:45am when it’s least busy) always missing ingredients, especially if you’re customizing your order, forget about those actually being on your order. Sick and tired of company’s thinking they can charge you for a product and not deliver what’s advertised or paid for. This is the worst service I’ve ever had at a Dunkin. Poor service and soggy food, they can’t even make the hash browns correctly.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Lockport, IL?

Dunkin' in Lockport is open 24 hours a day, 7 days a week.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.