Chipotle Mexican Grill

3.2
300 reviews
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About

Mexican Restaurant
Chipotle Lockport IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
16433 W 159th St, Lockport, IL
60441, United States

Hours

Reviews

3.2
300 reviews
5 stars
126
4 stars
33
3 stars
24
2 stars
17
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with rude staff and frequent order mistakes.

Food Quality

Numerous reviews highlighted inconsistent food quality, including small portions and stale items.

Cleanliness

The restaurant's cleanliness was often criticized, with dirty tables and unsanitary conditions noted.

Pricing Issues

Customers expressed frustration over high prices relative to portion sizes and food quality.

Employee Performance

While some employees received praise for their service, many others were described as unmotivated and inattentive.
  • JS
    Joel Smith
    Jan 1, 2026
    1.0
    I promise this is the worse chipotle franchise around. EVERY time I go it there’s a problem. I went a month ago, got ignored with nothing said for 10 minutes and eventually left. The employees do not care! They’re constantly “why are people coming? Where are they coming from?” If you don’t want to work, go somewhere else or wait until I can’t hear you. Anyways tonight I had an employee who actually did care, was polite and doing his job well!! I asked for steak not realizing that the carne asada and steak were different(my mistake) he put literally 3 pieces on top being nice and then while I’m checking out he got in trouble for doing so. This place is absolutely ridiculous. People like him will make you want to come back, everyone else I’ve encountered is a high schooler who just doesn’t care. You guys need a serious management overhaul. Good job to the kid who just tried to make my experience better, I told him he didn’t have to, but he did and I appreciated it until who I’m assuming is the manager came and told him “never do that again”
  • AP
    Andrew Paluch
    Jan 1, 2026
    5.0
    Never miss on anything!
  • NP
    Nick Peterson
    Dec 15, 2025
    5.0
    Nick and MJ are great very respectful and hard working people. They made my day, great atmosphere!
  • TG
    tony G
    Dec 14, 2025
    1.0
    Came in about 7 PM on Sunday. The girl with the pink hair would not even greet me. She was too worried about her phone and texting somebody. She sat there while I stared at her for probably at least 40 seconds. The tall young man walked by did not greet me or say anything. As I stood there finally, the black girl walked up and then the girl with the pink hair. Tells her yeah, take care of him. So while I'm ordering, I have to keep completely restating everything that I want at least 3 times then at the end I'm asked, do I want anything else? I say, yes, a large drink, emphasizing large she. Rings up my order and then says, what did I want? I said a large drink, she goes back to Looking at the order and then said, what did you want again?I said a large drink.She then gives me a medium drink after asking me, what did I want three times when I repeated three times but I also said everything very slowly from the beginning one by one.This was a little outrageous and horrible service.What happened to the days when you had a mature manager on duty?The food looked old, the make line was dirty.This makes no sense.
  • JT
    Jacob Taskay
    Dec 2, 2025
    1.0
    I like to come in to chipotle after I get out of work at night so it’s around nine or 10 o’clock and on multiple occasions they have told me that they don’t have any more sour cream. I know what that means. It means they just don’t want to do the work to have sour cream. I know that Store is gonna open the next day with sour cream in stock so it’s very frustrating that this continues to happen. Not a good location. Lazy employees who don’t even care to make it even look like they care about their job. So tonight they lost my business.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address and location of Chipotle Mexican Grill in Lockport, IL?

Chipotle Mexican Grill is located at 16433 W 159th St, Lockport, IL 60441, USA.

What are the opening hours for Chipotle Mexican Grill in Lockport?

Chipotle Lockport is open every day from 10:30 AM to 11:00 PM.