Chipotle Lockport IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported poor service, with rude staff and frequent order mistakes.
Food Quality
Numerous reviews highlighted inconsistent food quality, including small portions and stale items.
Cleanliness
The restaurant's cleanliness was often criticized, with dirty tables and unsanitary conditions noted.
Pricing Issues
Customers expressed frustration over high prices relative to portion sizes and food quality.
Employee Performance
While some employees received praise for their service, many others were described as unmotivated and inattentive.
JS
Joel Smith
Jan 1, 2026
1.0
I promise this is the worse chipotle franchise around. EVERY time I go it there’s a problem. I went a month ago, got ignored with nothing said for 10 minutes and eventually left. The employees do not care! They’re constantly “why are people coming? Where are they coming from?” If you don’t want to work, go somewhere else or wait until I can’t hear you. Anyways tonight I had an employee who actually did care, was polite and doing his job well!! I asked for steak not realizing that the carne asada and steak were different(my mistake) he put literally 3 pieces on top being nice and then while I’m checking out he got in trouble for doing so. This place is absolutely ridiculous. People like him will make you want to come back, everyone else I’ve encountered is a high schooler who just doesn’t care. You guys need a serious management overhaul. Good job to the kid who just tried to make my experience better, I told him he didn’t have to, but he did and I appreciated it until who I’m assuming is the manager came and told him “never do that again”
AP
Andrew Paluch
Jan 1, 2026
5.0
Never miss on anything!
NP
Nick Peterson
Dec 15, 2025
5.0
Nick and MJ are great very respectful and hard working people. They made my day, great atmosphere!
TG
tony G
Dec 14, 2025
1.0
Came in about 7 PM on Sunday. The girl with the pink hair would not even greet me. She was too worried about her phone and texting somebody. She sat there while I stared at her for probably at least 40 seconds. The tall young man walked by did not greet me or say anything. As I stood there finally, the black girl walked up and then the girl with the pink hair. Tells her yeah, take care of him. So while I'm ordering, I have to keep completely restating everything that I want at least 3 times then at the end I'm asked, do I want anything else? I say, yes, a large drink, emphasizing large she. Rings up my order and then says, what did I want? I said a large drink, she goes back to Looking at the order and then said, what did you want again?I said a large drink.She then gives me a medium drink after asking me, what did I want three times when I repeated three times but I also said everything very slowly from the beginning one by one.This was a little outrageous and horrible service.What happened to the days when you had a mature manager on duty?The food looked old, the make line was dirty.This makes no sense.
JT
Jacob Taskay
Dec 2, 2025
1.0
I like to come in to chipotle after I get out of work at night so it’s around nine or 10 o’clock and on multiple occasions they have told me that they don’t have any more sour cream. I know what that means. It means they just don’t want to do the work to have sour cream. I know that Store is gonna open the next day with sour cream in stock so it’s very frustrating that this continues to happen. Not a good location. Lazy employees who don’t even care to make it even look like they care about their job. So tonight they lost my business.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address and location of Chipotle Mexican Grill in Lockport, IL?
Chipotle Mexican Grill is located at 16433 W 159th St, Lockport, IL 60441, USA.
What are the opening hours for Chipotle Mexican Grill in Lockport?
Chipotle Lockport is open every day from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in Lockport offer pickup and delivery services?
Yes, Chipotle Lockport offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Lockport?
You can order online through Chipotle's official website at https://order.chipotle.com/ or via their app available through the Apple App Store.
What is Chipotle's commitment to food quality and sourcing?
Chipotle uses only 53 real ingredients sourced from farms following humane and sustainable practices, serving handcrafted entrées without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill in Lockport for inquiries?
You can contact Chipotle Lockport via phone at +1 815-306-0182 or email at IL.3396.Lockport@chipotle.com.
Where can I find nearby dining options around Chipotle Mexican Grill in Lockport?
Nearby dining options include Dave's Hot Chicken, MOD Pizza, Aurelio's Pizza of Lockport, Crumbl - Lockport for desserts, and Surf's Up Lockport for seafood.
Are there any nearby coffee shops or dessert places close to Chipotle Lockport?
Yes, 7 Brew Coffee and Panera Bread are nearby coffee shops, while Crumbl - Lockport and Cold Stone Creamery offer dessert options.
What local services or stores are near Chipotle Mexican Grill in Lockport?
Nearby services include AT&T Store for mobile needs, Peak Dentistry and Aspen Dental for dental care, and Mattress Firm for furniture.
Can I combine a visit to Chipotle with nearby attractions or accommodations in Lockport?
Yes, you can enjoy a meal at Chipotle before or after visiting local spots like The Open Bottle bar or staying at the Holiday Inn Express & Suites Lockport nearby.