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Arby's

4.0
(334 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
16545 W 159th Street, Lockport, IL
60441, United States

Hours

Reviews

4.0
334 reviews
5 stars
166
4 stars
83
3 stars
43
2 stars
14
1 star
28

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the freshness and taste of the food, particularly the sandwiches and fries.

Service Consistency

While many reviews highlighted friendly and helpful staff, there were multiple reports of incorrect orders and long wait times.

Cleanliness

The restaurant was noted for being clean, with some customers specifically mentioning the cleanliness of the dining area.

Order Accuracy

Several customers experienced issues with their orders being incorrect or incomplete, leading to dissatisfaction.

Customer Experience

Overall, customer service was a mixed bag, with some staff receiving high praise while others were described as rude or unhelpful.
  • BB
    BROOKLYN M. (BROOKLYN)
    6 days ago
    1.0
    This is the second Arby's that I have tried and its the same story. Sandwich was terrible and fries were old. Great customer service but not so great food.
  • WN
    WHERE TO NEXT?
    6 days ago
    1.0
    This is the second Arby's that I have tried and its the same story. Sandwich was terrible and fries were old. Great customer service but not so great food.
  • SS
    Sue Scimeca
    Jan 21, 2026
    4.0
    Love their Ruben Corn Beef sandwiches!
  • BL
    Brooke Libner
    Jan 2, 2026
    4.0
    They forgot items of my order sometimes, but food is hot and consistent and good
  • DF
    Daniel Flores
    Nov 14, 2025
    2.0
    No soy muy fan de estos restaurantes, pero bueno, mucha gente le gusta bastante

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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