Dairy Queen Grill & Chill

3.5
365 reviews
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Business Details

910 W Union Ave, Litchfield, IL
62056-1067, United States
(217) 324-2253
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
910 W Union Ave, Litchfield, IL
62056-1067, United States

Hours

Reviews

3.5
365 reviews
5 stars
141
4 stars
70
3 stars
57
2 stars
25
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor communication.

Food Quality

Several reviews mentioned undercooked food, incorrect orders, and issues with cleanliness, including hair and foreign objects found in food.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unclean tables, floors, and restrooms.

Customer Experience

Many customers expressed frustration with long wait times and lack of acknowledgment from staff, leading to a negative overall experience.

Product Consistency

While some customers enjoyed the ice cream and certain food items, there were complaints about inconsistency in food quality and portion sizes.
  • LM
    Lisa Moxley
    Nov 10, 2025
    1.0
    Disgusting. Ordered a diet Pepsi. Tasted terrible with mixed flavors so swapped that for a regular Pepsi. Tasted the same. Fries were reheated and still not warm. Chicken was ok but after seeing the worker with a full length beard and no net on it was pretty gross. So...didn't eat anything. If you are in Litchfield, just keep on going!! I will NEVER go to another DQ again after this experience. Place was disgustingly dirty. You could not even see through the drive thru window...that's how filthy it was. I would rather eat garbage out of a garbage can.
  • ET
    Earl Tiepelman
    Oct 9, 2025
    1.0
    I definitely feel gypped out of my money. The last two times I’ve been there the chicken has been undercooked. And they’re soda machine machines must be broken because the drinks always taste like dirt
  • TA
    trent albert
    Sep 2, 2025
    1.0
    Thanks for charging me for what I ordered but giving me less than what i ordered. Appreciate yall robbing me for my money. Asked for receipt but apparently they threw it away, without even asking if I wanted it. Now both DQ near me in a 15 minute drive are worthless and now I dont care to go back to either one
  • ND
    Natasha (Death_Pill)
    Aug 23, 2025
    1.0
    Never order a cake through the phone. I did and come the next day went to pick up the cake, which none of the employees knew of. Dude told me to write down what I wanted so I did. He says give me 5 minutes, I said OK. He comes back with terribly written stuff on a cake without the decorations I asked for. Whatever, we pay go home and cut into the cake and its nothing I ordered. I paid $30 for a 8" that was completely messed up. 👎
  • KC
    Katie Cardinal
    Aug 17, 2025
    1.0
    We stood at the counter for 15 minutes while staff worked on other orders. Three workers looked over at us but never even acknowledged us so we just left. The least they could've done is say "we'll be with you in a minute". There was one person waiting for ice cream inside when we arrived and only two cars in the drive through when we left.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Litchfield, IL offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill in Litchfield?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.