Five Guys

4.3
832 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3315 Touhy Avenue in Lincolnwood is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
3315 Touhy Avenue, Lincolnwood, IL
60712, United States

Hours

Reviews

4.3
832 reviews
5 stars
504
4 stars
171
3 stars
73
2 stars
34
1 star
50

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders, particularly with fries and burgers.

Customer Service

Mixed reviews on customer service; while many praised the friendly staff, some reported rude management.

Food Quality

Generally positive feedback on the taste of burgers and fries, though some customers noted issues with overcooked fries and lack of seasoning.

Pricing

Many customers found the prices to be high for the portion sizes and quality.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, contributing positively to the overall experience.
  • HL
    Heather LaLonde
    2 days ago
    3.0
    Don't order delivery from their website. Every. Single. Time. We order a large fries we barely get a small order by the time it's delivered. Only order for pick up otherwise you're throwing away money. Always thoroughly disappointed with delivery.
  • GZ
    Giannis Zampelis
    Jan 1, 2026
    5.0
    Υπέροχο burger... Και πολύ καθαρό περιβάλλον!!
  • MC
    Madison Clarke
    Dec 27, 2025
    1.0
    I’ve held back at least three times from posting a review but they get my uncomplicated order wrong pretty much every time. They mix up Cajun fries and regular fries so often that it’s becoming both an annoyance and a concern. Especially when I receive the Cajun fries I didn’t ask for. Burgers have been wrong in the past as well. It’s like they don’t know how to read here.
  • ND
    Nina Dankha
    Dec 3, 2025
    5.0
    Amazing customer service! Thank you 😊
  • LL
    Lea
    Nov 28, 2025
    1.0
    Asked for couple of sauce and this is what I got? All 4 cups was given couldn’t fit into 1 cup itself.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.