Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Food Quality
Several customers expressed dissatisfaction with food quality, mentioning cold or improperly cooked items.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and poor maintenance.
Management Concerns
Multiple reviews criticized the management style, particularly regarding customer service and handling complaints.
YL
Yuexin Liu
1 day ago
1.0
Two sandwiches cone with half bun. Manager wants me drive all the way back to see it. Stay away. Will file Corp complaints.
KS
Kotova Sofiia
6 days ago
1.0
The service at McDonald's remained extremely unsatisfactory.
We ordered delivery, but ended up waiting over 10 minutes for it to arrive, plus another 7 minutes to get to the pickup point. For fast food, that's way too long.
The service seemed subpar: completely unresponsive, and it felt like customers' time wasn't valued at all. If you market yourself as fast service, then live up to that. I'm very disappointed.
CE
Cheryl Ewen
Feb 20, 2026
5.0
Went through drive thru 45 minutes prior to McDonald's closing. The service was excellent, the meal was hot. Very satisfied!
RK
Radhika Kang
Feb 4, 2026
2.0
They missed items in my order yet again. I ordered 4 breakfast sandwiches and 2 hash browns. Picked them up through drive through. When I get home there are no hash browns in the bag. They’ve missed items on prior orders as well and I’ve provided the feedback to McDonalds through their site as well. Need to have better checks in place before giving customers their orders.
There’s no way to get a refund for missing items either.
RS
Rory Smith
Jan 28, 2026
2.0
I am very upset with my experiences at this McDonald’s. I have now had 3 bad experiences, which I think warrants a review. For starters, it seems like the workers are too lazy to make the correct order that you ask for. For me, I’ve asked for a PLAIN double cheeseburger (even specifying that I want ONLY CHEESE), and it shows up as that on my receipt. When I receive my order, my cheeseburger has all the ingredients on it— and this has happened multiple times now. On top of that that, when I tried to bring up a problem to the workers about them getting my order wrong, they are not very nice and they make you think that it’s your fault (when it’s not). Really hoping to see some changes in the future but until then I will be going to a different McDonald’s.
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