Customer Service
Feedback on customer service is mixed; while some employees, like Cris, received high praise for their friendliness and helpfulness, others were reported as rude and unprofessional.
Order Accuracy
Many customers expressed frustration with incorrect orders and lack of attention to detail, leading to repeated complaints about order mistakes.
Cleanliness
Several reviews highlighted issues with cleanliness in the dining area and food preparation areas, indicating a need for better maintenance.
Food Quality
While many customers enjoyed the bagels and breakfast items, there were complaints about inconsistency in food quality and preparation.
Atmosphere
The atmosphere received mixed reviews; some found it welcoming and enjoyable, while others described it as unwelcoming and poorly maintained.