Papa Johns Pizza

Reviews

• CV

  Cccp9191 Vladmir

  2 days ago
  1.0
  Had a very disturbing encounter here at the Papa John’s Location in Lincoln, IL at 7:45pm. We ordered two orders of wings and a medium pizza, splitting the payments between two cards. The transaction didn’t go thru however was still charged. When we calmly asked about getting our money refunded so that we could pay, the employee handling the register immediately became hostile. Instead of checking the system or trying to resolve the issue professionally he started cursing at us and insisted he didn’t owe us money back for what was charged. The situation escalated unnecessarily and at one point threw a Mountain Dew bottle on the ground out of frustration. Mistakes with payments can happen, that’s undesirable, what’s not acceptable is the unprofessional behavior, profanity toward customers and an aggressive reaction when simply asking about a charge that went through. This experience was completely unacceptable and need to be addressed by management. The gentlemen did not have a name tag nor would give out his name. Was Caucasian with glasses. He definitely does not need to be handling anyone’s orders nor should be allowed to be even being close to any food.
• LE

  Lora Eichel

  Dec 21, 2025
  2.0
  We ordered the works and a 2 topping. The 2 top was basically uneatable. I think we may have gotten the wrong pizza. Overall, for the money, and not being able to eat it, we are very disappointed. Very disappointed.
• TC

  Tammy Collins

  Dec 4, 2025
  5.0
  Great experience
• TP

  Tuesday Phillips

  Oct 8, 2025
  1.0
  Placed an order for delivery. Waited over an hour just to receive a call stating they can’t deliver it. I’m a nurse on duty, so I can’t just leave to get it. Looks like I’m just out the order.
• TM

  Thomas Martin

  Sep 17, 2025
  1.0
  You order food and their app tells you it’s on the way. It’s not. They lie to you and tell you it’s on the way only for 30 minute later you check their app and they tell you your order has been cancelled. No phone call. No text. Just the app saying it’s canceled. Perhaps they shouldn’t have outsourced their delivery to door dash. Don’t trust this establishment. They’ll let you down as well.

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