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Jimmy John's

3.9
(216 reviews)

Business Details

1112 N Milwaukee Ave, Libertyville, IL
60048, United States
(847) 918-8772

About

Sandwich Restaurant

Location

Jimmy John's
1112 N Milwaukee Ave, Libertyville, IL
60048, United States

Hours

Reviews

3.9
216 reviews
5 stars
115
4 stars
43
3 stars
13
2 stars
11
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude interactions and poor order handling.

Order Accuracy

Many customers expressed frustration over incorrect orders, with multiple reports of missing items or wrong sandwiches.

Speed of Service

While some reviews highlight fast service, numerous customers complain about slow delivery times and long waits, contradicting the brand's 'freaky fast' promise.

Food Quality

Food quality is inconsistent, with some customers enjoying fresh sandwiches while others report issues like stale bread or poorly made items.

Cleanliness

The restaurant is generally noted for being clean, contributing positively to the overall dining experience.
  • PC
    Paul Chapman-Farley
    Feb 2, 2026
    5.0
    Freaky fast food as they say. The staff here are friendly and courteous.
  • RE
    Robert Eichstaedt
    Dec 17, 2025
    5.0
    The employees here are nothing but wonderful. Very helpful.
  • CH
    Cameron Hatten
    Nov 19, 2025
    5.0
    Fast and consistently great sandwiches.
  • BK
    Brian Kolb
    Sep 21, 2025
    1.0
    I went through the drive through and a girl just said the name Jimmy Johns. No other greeting, just the name of the establishment. Not sure whose idea that was but its neither 'cool' nor good customer service. She didnt say how could I help you, or anything, she rudely said I can take your order. To which I asked is that really how you greet people? I then proceeded to explain that it was not very good customer service. To which some other guy came on and said we'll then you're going to have to find some other place to eat because thats how we greet people. I couldn't believe that, so I left without ordering. I then called the restaurant and pressed the prompt to talk to the manager. The manager sounded just like the guy who interrupted the drive thru conversation, so I asked if it was him and he said no, although, he later made a few remarks that led me to believe it actually was him. I asked his name and he said it was Jeremy. I asked for the franchisees phone number and he said he's not involved with this place, and I wasnt getting that number. As a business owner myself, I find that very confusing. He then said I could call their corporate office and gave me a number which I called and it said the mailbox was full. So I called Jeremy back and explained to him that the number he gave wasnt accurate and I asked what the district managers name was. He refused to tell me, but said I could google it. When I googled it a lady named Angelique Balduf came up, so I called the store back to ask Jeremy if that name was accurate and he explained that he had never heard of that name before. But that the name I was looking for was a man named Darren Maple like the leaf. Why he now gave me a name is beyond me. But when I googled Darren Maple Jimmy Johns nothing comes up at all. I did learn how to file a corporate complaint and have done that so we'll see how it goes. I definitely like a good Jimmy Johns sandwich - but to tell someone if you don't like how we do things to go find some place else is horrific.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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