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McDonald's

3.5
(815 reviews)

Business Details

1152 State St, Lemont, IL
60439, United States
(630) 257-3100
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1152 State St, Lemont, IL
60439, United States

Hours

Reviews

3.5
815 reviews
5 stars
309
4 stars
163
3 stars
112
2 stars
67
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold or improperly prepared items.

Cleanliness

Several customers noted that the restaurant was dirty, with overflowing garbage and unclean tables.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Location Convenience

The location's proximity was appreciated by many customers, although it was often overshadowed by service and quality issues.
  • MB
    Michael Beener
    1 day ago
    4.0
    This location is always spot on in my book. Team members are always helpful and quick. Today was no exception. I placed a kiosk order and no sooner had I purchased, I saw my meal being put together. I tried the new Big Arch. It was decent. Basically two quarter pounder patties with different fixings. Tried it. No need to get it again though.
  • PW
    Peggy Wingo-Wuchitech
    Feb 9, 2026
    2.0
    This is the second time I have ordered a large cup of hot tea with milk. I also ordered a quarter-pounder with cheese and a 6-pack of chicken nuggets with sauce. I ordered delivery. This is the second time they gave me a hot cup of water with milk and did not give me a tea bag. Usually they don't give me the sauce for the nuggets. I thought I would try ordering the tea again and they screwed up again.
  • SL
    Sean Lancaster
    Feb 9, 2026
    2.0
    My food was not bad at all but the service was yuck. Attitude for me asking for mayonnaise packets and honey mustard. Then tosses them on the counter can't even hand to me
  • CA
    Christine Albano
    Feb 1, 2026
    3.0
    Most of the time the fries are raw, the wait is so long for fast food and the service is flat
  • JO
    Jamie Olson
    Jan 29, 2026
    2.0
    Location is right before the highway so thats nice. It was our first time coming in... my son begged me too. We came in and I waited about 5 mins until anyone came to the front to take our order. The manager was talking away to the other employees and my son whose 4 had yelled HELLOOOOOO?! 😂 it worked because she noticed us. Took our order and it seemed like a long wait...I came to wait n the play area and this is by far one of the most dirty ones I have been too. Garbage iver flowing. Tables not wiped. The lady that came to drop off the food even made a comment like wow this place is dirty. She said three people called off. Ok... thats totally understandable BUT when your talking for the first 5 mins about personal life and dont notice customers coming in? That five mins could have easily been used to clean up because from what I noticed the others that walked in also came to the play area. Most of the customers here are in this area and no one has came in to do anything. Which is unfortunate because we will not be coming back

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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