Jewel-Osco

Reviews

• JK

  Jolie Klimas

  1 day ago
  1.0
  I used to love this store, but recently they changed layout and, I hate it. They put garbage bags next to cheese refrigerator who does that? And they put cleaning products in the middle of the store next to food! And worst of all they put dog and cat food in the middle of the store! This is not right! Anytime I go looking for something and I need to pass pets food isle I gag, because I can’t tolerate that smell. All these stuff used to be at the end of the store where it should be, why the store decided to put it in the middle? I will probably stop coming to this store, because of that.
• LB

  Laurie Brown

  Feb 26, 2026
  3.0
  I have a Jewel in my town and travel to this Jewel because they are helpful, store is always stocked and clean. Lately, the deli has been disappointing. They never have the same staff, cannot seem to slice your meat as requested and seems understaffed. Please retrain your delivery staff as it is an expense and disappointing when you ask for very thin slices and come home with thick chunks of meat.
• MF

  Michael Fornero

  Feb 26, 2026
  1.0
  They are rearranging store and whose ever idea it was they are losing me as a customer. I have shopped religiously there and spend over 10k per yr but the new design is confusing, no order to it and many food items are now in Osco section and vice versa. Time is very important to me and i could shop in 2 different stores at 2 different locations and still save time compared to this new set up! Sometimes companies out think themselves and this is a perfect example!!! I will be looking for new place to shop which pains me because the employees in Lemont are the best! I know they had nothing to do with the disasterous new set up!
• MT

  M T

  Jan 6, 2026
  5.0
  Best Jewel Osco around! I come here all the time. Great layout compared to other Jewels & friendly staff!
• JK

  J- K-

  Jan 2, 2026
  1.0
  I used to love this store. It was my stock up store. I frequently ( at least once or twice a month) return to my in laws who live down the road from it, despite living three hours away, and every time I’d stop here. We live in a small rural town where you can’t get much . Our Christmas is the second week of January. I was told they had amazing clearance and I was super excited. I filled one cart. In the past, I’ve filled more than one cart on just groceries, so one cart seemed fine. I save all year for Christmas. The amazing deals once I put rewards and coupons in were going to put me way under budget. I found tons of great clearance all over the store, and some amazing things for New Year’s Eve. However, my appearance isn’t what it used to be and so someone decided I was a thief somehow. She said me having a full cart was suspicious. As I was checking out, cops detained me . They said a woman (who had been following and staring hard at me ) made a series of accusations (that didn’t make sense), resulting in an embarrassing temporary restrainment, having to explain to my child and his siblings what an oncologist was ( they hadn’t known anything before this but that I was tired ) and that no you can’t be arrested for crimes you didn’t commit , not being able to use my discounts , a ruined New Year’s Eve party, and the Christmas spirit is killed. I am devastated. I paid my 900$ and left, as the bagger laughed and told me to come again. Come again? I want to talk to a district manager but the store said no . If I don’t soon, I guess I’ll have to have my attorney reach out not because I want compensation but because I need them to know and understand what this ordeal, which I fully cooperated with, put me through and the damage it did. The managers stories changed and involved things that didn’t happen and accessories I didn’t have that have apparently been part of other incidents . I was accused of going places I’ve never even been. She buckled harder on the lies and never even considered she was wrong until after the cops left. The item that started it all apparently for her was an EpiPen with my name on it sticking out a bit from my bag that she thought was stolen. It stays visible in my purse because peanuts , shrimp, etc can all be airborne and if I need it, I need it quickly . My system is weaker than usual too, so I can’t afford the delay even of seconds . Other problematic things in my purse Included toilet paper in a bag ( again allergies are stressful ) and hand sanitizer . I feel for the manager working in a stressful time in a changing world, but she kept buckling down until they saw my job and my medications. Imagine people asking you if your credit cards are yours , what your meds are for and why you have them, what business you have in a town that you’ve been active in for three decades, and if you have a suitcase in your distended abdomen under your hoodie . In front of everyone . Especially my child who was just as scared as I was . I had thought that trip was such a success too. Now, I don’t want to leave my house. This is my last attempt to reach management above Maryann. I get it, some people are thieves and that’s not ok. But not everyone who looks sick is a thief. Some of us are just sick people trying to pull off their holidays for their kids while they can.

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