Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lemont, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported rude and unhelpful staff, with many expressing dissatisfaction with the service experience.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including wrong items and missing components.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms, which were described as consistently dirty.
Product Quality
Feedback indicated inconsistency in food and drink quality, with complaints about stale items and poorly prepared orders.
Atmosphere
The atmosphere was often described as unwelcoming, with staff lacking friendliness and warmth.
JR
Joshua Renteria
Jan 24, 2026
2.0
Employees were rude but the food was decent and the atmosphere is typical
DD
dp321790
Jan 11, 2026
2.0
They are very rude.
NS
nataly sahagun
Dec 18, 2025
1.0
The people that work here have a miserable look on their face especially the 6am guy never a good morning hi or a bye nothing also I saw 2 rats coming out from their kitchen 🤢
KK
Kobe
Dec 11, 2025
1.0
I stopped into Dunkin’ Donuts and immediately felt the atmosphere was unwelcoming—staff had grumpy expressions and there was no friendly greeting. I ordered a toasted bagel and a medium coffee with cream, sugar, and an espresso shot. The total came to nearly $10, which felt steep given the quality.
The coffee was overly sweet, and the bagel was soggy and chewy, almost as if it had been microwaved rather than toasted. Overall, the service lacked warmth and the environment didn’t compare to other coffee shops where customer interaction feels more genuine. Unfortunately, this visit left me disappointed, and I don’t plan on returning.
KP
Kylie Peterlin
Dec 9, 2025
1.0
Ordered a hot peppermint mocha, i received an iced drink. When i said i wanted hot, the staff said they didn’t have that when it was on the menu. I even looked it up and it is on the menu. I don’t recommend this location. They never get my order right.
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: