Dunkin'

3.3
225 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lemont, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12371 Derby Ln, Lemont, IL
60439, United States

Hours

Reviews

3.3
225 reviews
5 stars
93
4 stars
32
3 stars
22
2 stars
11
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and long wait times.

Order Accuracy

Many customers experienced issues with incorrect orders, including wrong drinks and missing items.

Management Issues

Feedback indicates that management changes have not improved service quality, with calls for better staff training and management oversight.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during their visits.

Cleanliness and Atmosphere

A few reviews noted a clean environment and a welcoming atmosphere, although this was not universally reported.
  • SM
    St. Maurice
    Jan 4, 2026
    5.0
    This morning lovely young lady made me custom powdered donuts!!!! Dunkin…..why-o-why have you discontinued powdered donuts????
  • FM
    faith mihaljevic
    Nov 7, 2025
    5.0
    i LOVE this dunkin! they are always quick and efficient and always makes everything i need correctly and it always tastes great!
  • FF
    Fifi Fifi
    Nov 6, 2025
    1.0
    Horrible slow service.. one car ahead of me, waited waited, car then pulled off, waited waited at window, finally girl hands me my coffee and says your all set, I asked where my donuts were she says oh, you ordered donuts, at this point I had no time for her to mosey on back , I said no I’ve been waiting forever for my coffee and sh says sorry we’ve had bit of a line,there was one car ahead of me, one car behind me.. then walks off. Not going there again
  • MS
    Matthew Szeliga
    Jun 20, 2020
    1.0
    If you enjoy iced coffee never go to this location, 3 different coffee we’re given then ordered and instead of giving new coffees I was asked to buy another coffee

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lemont, IL?

Dunkin' in Lemont, IL is open Monday to Friday from 4:00 AM to 7:00 PM, and Saturday to Sunday from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.