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McDonald's

3.3
(1178 reviews)

Business Details

713 S Madison St, Lebanon, IL
62254, United States
(618) 537-9806
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
713 S Madison St, Lebanon, IL
62254, United States

Hours

Reviews

3.3
1,178 reviews
5 stars
357
4 stars
245
3 stars
252
2 stars
99
1 star
225

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and indifferent service, with many experiences highlighting long wait times and incorrect orders.

Food Freshness

There were numerous complaints about food being cold, stale, or not fresh, contrasting with some positive remarks about hot and fresh food.

Cleanliness

Several reviews pointed out unsanitary conditions in the bathrooms and dining area, indicating a need for better maintenance.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Staff Friendliness

While some customers praised friendly staff, others reported rude interactions, suggesting inconsistency in customer service.
  • TK
    Tim Kohrmann
    4 days ago
    1.0
    My burger was smashed and not hot i got some extra sauce they said they could not give it to me not even one package it was free on the mobile order the store manager did get a bit of an attitude towards me he would not talk civilly every time I go through the drive thru even if I don’t order extra sauces the always mess my order up and the food is never fresh. Pleas do not waste your money or time here I would recommend any of the two in O Fallon they have improved significantly.
  • SF
    Stacy F
    Feb 16, 2026
    1.0
    This place is so slow. The staff were deliberately ignoring the dining room orders in favor of the drive through. No sense of “first come, first serve” or any sort of ticket-time prioritization order. We waited at least 15 minutes for some cheeseburgers and fries. There are numerous other locations we can go to instead. We will not be back.
  • JH
    James H
    Jan 9, 2026
    4.0
    Used kiosk. Orderedn 4pc Chicken strips and two chicken wraps. All was good. Can't comment on staff. I didn't speak to anyone. They just call my name and I was gone. I like it. I also like a friendly face and conversation, but let's face it... We go to fast food joints for fast food and man it was fast!
  • AW
    Ariel Wilkins
    Jan 3, 2026
    1.0
    Service Sucks, almost everybody is rude. Specifically asked for no sauce of any kind on my burger, and my burger had tons of mayo on it. When we ordered the worker was extremely rude to us and specifically asked if we didn't want condiments like ketchup or mustard, said no thank you.
  • RD
    Rose Damm
    Dec 11, 2025
    1.0
    The food was not fresh and when my husband went to tell the manager on duty yesterday he told him not to come back

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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