Location.com logo
Brand Certified

Dairy Queen Grill & Chill

4.1
(530 reviews)

Business Details

412 S Madison St, Lebanon, IL
62254-1609, United States
(618) 537-2032
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
412 S Madison St, Lebanon, IL
62254-1609, United States

Hours

Reviews

4.1
530 reviews
5 stars
295
4 stars
114
3 stars
61
2 stars
22
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Mixed reviews on food quality; some enjoyed the food while others received cold or poorly prepared items.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions.

Pricing Concerns

Several reviews mentioned high prices compared to other locations, with some feeling that the value was not justified.

Friendly Staff

Despite service issues, many customers praised the friendliness of the staff.
  • KK
    Kiara Kimble
    Feb 20, 2026
    1.0
    So it was my mom’s 60 birthday and we made the choice to stop at the Lebanon. After being disappointed with the penmanship on the icing and bringing to the staffs attention. I was told that they couldn’t fix it the way it needed because they didn’t have anyone there that did cakes. Which I Found ridiculous when this is something that you guys are supposed to specialize in. We were laughed at and made fun of as the cashier was took the cake to the back. I found that rude and almost every associate came to the front to look at who was standing at the front counter to complain as if we did something wrong. It looked like a six year old wrote it but I will not be back. I’ll drive the extra time to Belleville where we have never had one issue with cake/penmen. Not to mention the first said Happy B day. Let not talk about how she made us wait about 10 mins as she took her sweet time to make us wait because I asked her to redo it.
  • JE
    Jen Emig
    Feb 13, 2026
    1.0
    Smells like sewer when you walk in the door! I was stunned and had to cover my nose.
  • TW
    Talan Williams
    Dec 24, 2025
    2.0
    Worst Dairy Queen I had to tell the person at the drive through what I wanted to drink 5 times, employee was talking to himself while I was trying to order and food took forever.
  • CA
    Christine Ann
    Dec 21, 2025
    5.0
    This is my favorite Dairy Queen! Such a friendly staff and the food is great and the restaurant is clean.. I always have a good experience here!
  • ZF
    Zachary Freiberg
    Dec 7, 2025
    5.0
    Excellent service excellent food. Heather was extremely helpful.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: