Subway

4.2
292 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Lansing Subway® Restaurant at 17749 Torrence Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
17749 Torrence Ave, Lansing, IL
60438, United States

Hours

Reviews

4.2
292 reviews
5 stars
166
4 stars
63
3 stars
30
2 stars
11
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for their friendliness and attentiveness, others are reported as rude and dismissive.

Food Quality

Many customers enjoy the freshness and taste of the sandwiches, but there are complaints about inconsistency in portion sizes and quality of ingredients.

Cleanliness

The establishment is generally noted for its cleanliness, with several reviews highlighting the clean interior and bathrooms.

Management Issues

There are concerns regarding management's responsiveness to customer complaints and overall service quality, with some customers expressing dissatisfaction with how issues are handled.

Staff Performance

While some employees receive high praise for their service, others are criticized for being unprofessional or inattentive.
  • PD
    P Dove
    Oct 14, 2025
    5.0
    Good sandwich
  • DM
    Daniel Maschka
    Oct 3, 2025
    5.0
    The staff are always friendly. My favorite subway!
  • MH
    Marshalla Hill
    Sep 28, 2025
    5.0
    I visited this establishment for the first time today. The interior was clean, and the customer service was excellent! She diligently washed her hands after completing her cash register duties. Such practices are rare to find in other locations.
  • JW
    J.C. White
    Aug 29, 2025
    1.0
    This place just gets worse and worse every time I go. When it came under new ownership. I was initially impressed, but now with the new staff the service absolutely sucks! Today I went in to get 2 sandwiches. The young lady was polite. You could tell she was new. The artist to the left of her was impatient and rushing. She repeatedly kept reaching over the person helping me. I watched her shirt touch my sandwich not once but twice!!! Each time she did it she’d stop and look at me to see if I noticed. When I brought it to her attention she just ignored me and kept helping the person behind me. So I asked for my sandwich to be remade and she ignored me. So I said “forget it”. I paid for my other sandwich and left that mess there. I promise I’ll NEVER return. The owner was there just sitting there like he didn’t give a damn. Not an apology nothing!

Frequently Asked Questions About Subway

Where is the Subway restaurant in Lansing located?

The Subway restaurant is located at 17749 Torrence Ave, Lansing, IL 60438.

What are the operating hours of the Subway at 17749 Torrence Ave?

The Subway is open daily from 8:00 AM to 9:00 PM.