Business Details
About
Mexican Restaurant
Chipotle Lansing IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.4
178 reviews
5 stars
38
4 stars
21
3 stars
11
2 stars
17
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and ignored during their visits.
Food Quality
Many customers reported issues with food quality, including salty dishes, stale chips, and concerns about cleanliness and cross-contamination.
Service Speed
Customers frequently complained about slow service, with long wait times for orders both in-store and through the drive-thru.
Portion Sizes
Several reviews mentioned small portion sizes, with customers feeling shortchanged on the amount of food received.
Cleanliness
Multiple reviews pointed out that the restaurant was dirty, with unclean workstations and unsanitary conditions noted by several patrons.
- TTTracey Taylor2 days ago1.0I placed an order for a bowl, that was fixed right. Asked for a steak burrito with brown rice, ahe put. Veggies on it , that I didnt ask for, I told her I didn't want veggies on it, she proceeded to tske the veggies off , asked her to make a new one , she got mad and then mumbled under her breath and snatched the burrito and walked off, asked for the manager and she was the manager..so nasty and disrespectful.
- CRchandra reedNov 8, 20254.0Carne asada and chicken bowl with black or pinto beans, rice, corn, cheese, bell peppers and onions, salsa and lettuce was delicious. It was enough for two meals and very filling.
- JDJim DwyerOct 26, 20251.0Walked in, i was the only customer in line. Still took 15 minutes to get my order. At least 5 employees standing around doing nothing. 1 person handling the entire food service line. And she had a crap attitude, very unfriendly and militant. All the other employees had same attitude. There were 2 non employees leaning in front of the checout station, not eating just hanging out. Felt like staring me down. Felt a little unsafe and intimidated by these 2 characters. Last time going here. Ill go to NWI.
- IJIrene JaramilloOct 18, 20251.0Ordered through app, portion sizes was small. Hardly had chicken and veggies, lettuce and corn. Never ordering online again. Also was not able to use my free guacamole for my birthday on the app or in store.
- DHDenise HillOct 14, 20252.0They are super slow and very much could careless about the people standing in line or being quick about it this was not my first visit, I have tried it twice before this thinking they would eventually get better…NOPE!! This is the only location I know that doesn't do large quesadillas in store. The attitudes in this place aren’t very inviting. Do not recommend
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Lansing IL serve?
Chipotle Lansing IL offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 2302 Thornton Lansing Road?
Chipotle Lansing IL is open daily from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle Mexican Grill in Lansing?
You can order online via their website https://order.chipotle.com/ or through their app available on the Apple App Store.
Does Chipotle Mexican Grill offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What is the contact phone number for Chipotle Mexican Grill in Lansing IL?
You can reach Chipotle Lansing IL at +1 708-455-2508.
What is the address of the Chipotle Mexican Grill location in Lansing IL?
The address is 2302 Thornton Lansing Road, Lansing, IL 60438, USA.
Which nearby coffee shops can I visit before or after dining at Chipotle Lansing IL?
Starbucks, located nearby, is a convenient coffee shop where you can grab a coffee or smoothie before or after your Chipotle meal.
Are there any other Mexican restaurants close to Chipotle Lansing IL?
Yes, Taco Bell is another nearby Mexican fast food restaurant where you can explore additional menu options.
What nearby services are available if I need vehicle or moving assistance around Chipotle Lansing IL?
Mobil gas station and U-Haul Neighborhood Dealer offering truck rentals are near Chipotle, useful for fueling or moving needs.
Can you suggest some nearby places for cocktails or bars around Chipotle Lansing IL?
Torrence Tap, Buke's Place, Lan Oak Liquor, and Vierks Liquors are nearby bars and liquor stores where you can enjoy cocktails or purchase alcoholic beverages.