Brand Certified
Chipotle Mexican Grill
2.5(196 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
2302 Thornton Lansing Road, Lansing, IL
60438, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(708) 455-2508
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/il/lansing/2302-thornton-lansing-road?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4333
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Lansing IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
2.5
196 reviews
5 stars
44
4 stars
23
3 stars
14
2 stars
20
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unprofessional behavior from employees.
Food Quality
Customers reported inconsistent food quality, with issues such as cold food, hard rice, and overly salty dishes.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty seating areas and food preparation stations.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong ingredients.
Overall Experience
Overall, the location received a mix of positive and negative feedback, but many customers expressed dissatisfaction and indicated they would not return.
- JGJazmine GroenFeb 2, 20263.0Food is hit or miss service is hit or miss but I like that they have the drive thru for order pick up makes it easier when you are in a rush
- TMTasha MarieJan 31, 20265.0This is my favorite Chipotle in the South Burbs. I live in South Holland and will still take the drive to the Lansing location. Food is ALWAYS FRESH and the Chips have never been stale or unsalted. Staff has positive energy, good portions, clean lobby/kitchen area, no complaints from me. Keep up the great work! Good food is hard to find!
- CKConversation's with KimJan 25, 20263.0Stopped here for a quick bite to eat had to use the washroom, was told it was out of service, but there comes and employee coming out. Restaurant seating area was not clean garbage outside full. Have had better food at other chipotles will not return to this one.
- JJJavier JacquezJan 22, 20262.0If you want customers, need to improve all around!
- DDDayshia DockeryJan 16, 20262.0I go here instead on the one thats closer to my house but today the older mexican lady im steady telling to put light on my bowls she add alot of everything but meat im tired of paying $40 for a bowl of rice. aint even give me a spoon full of queso i walked out im tired of them playing games no more chipotle 2026
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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