Wendy's

3.9
451 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
229 S. Rand Rd., Lake Zurich, IL
60047, United States

Hours

Reviews

3.9
451 reviews
5 stars
208
4 stars
108
3 stars
64
2 stars
18
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude and aggressive behavior from staff, particularly in the drive-thru.

Food Quality

Inconsistent food quality was noted, with some customers experiencing cold or improperly cooked items.

Cleanliness

The restaurant was generally described as clean, but some customers reported unpleasant odors.

Order Accuracy

Several reviews mentioned incorrect orders and missing items, leading to customer dissatisfaction.

Positive Experiences

Despite the issues, many customers praised the food quality, particularly the burgers and fries, and noted friendly service on some occasions.
  • SK
    Scott Konnen
    Oct 17, 2025
    5.0
    I'm disappointed they changed their hours . Id have breakfast there on my way to work but now I can't . Was the only place you could get a big work truck in or a truck and trailer. You could pull up and honk your horn and the lady's would come to the window.( They are the best and the cook is great to )The new hours suck they don't open till 8 am and I guess I'll have to find a new place to get breakfast. Other wise I like this place and the people who work there .
  • DW
    Duke Warner
    Oct 13, 2025
    4.0
    Solid fast food
  • CM
    Consuelo Minnberg
    Sep 9, 2025
    5.0
    Excellent service thank you very much
  • CP
    charles peoples
    Aug 6, 2025
    5.0
    Their breakfast sandwiches are amazing
  • NE
    Nirvana Ericson
    Jul 27, 2025
    1.0
    I just came here with family and we had gotten a son of baconator meal exchanging the fry for a baconater fry and the drink for an Oreo frosty. The takis meal which comes with a chicken sandwich, bag of takis, and takis fry with a root beer to drink. A COBB salad and 2 jr bacon cheeseburgers with 10pc nuggets and an extra reg fry. They completely forgot the nuggets, and takis fry and gave my sister a taco salad. My little brother and sister went inside to ask them for their things and they completely disregarded everything they were saying stating very crudely and aggressively thats not what they had ordered, when my sister finally got them to switch her salad they proceeded to snatch the bag out of her hand to get it. The woman was so disrespectful we didn’t even bother asking about the nuggets again cause we were just trying to get out of there.

Frequently Asked Questions About Wendy's

Is North Lake Commons Shpg Center Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.