Dunkin'

3.9
340 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lake Zurich, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
485 South Rand Rd, Lake Zurich, IL
60047, United States

Hours

Reviews

3.9
340 reviews
5 stars
179
4 stars
63
3 stars
29
2 stars
15
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on staff friendliness; some customers praised helpful employees while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders, particularly during non-morning shifts, leading to customer frustration.

Cleanliness

Generally positive remarks about the cleanliness of the store and bathrooms, although some customers noted issues with hygiene practices.

Food Quality

Inconsistent food quality reported; some customers enjoyed fresh items while others received stale or improperly prepared food.

Speed of Service

Service speed varies significantly; some customers experienced quick service while others faced long wait times, especially during busy hours.
  • RA
    Roxana Astorga
    3 days ago
    5.0
    Went through the drive thru and was unsure what to get. The young lady Wendy was super helpful in giving recommendations and I loved the drink she recommended. Will be coming back for sure
  • LA
    Lizette Aviles
    3 days ago
    5.0
    Wendy did such an amazing job with my drink. Probably one of the best ones I’ve ever had at this location. Definitely will be back! 💕
  • AG
    Angela Gianopoulos
    Nov 17, 2025
    1.0
    Through the cashier was very rude when I ordered the Dubai chocolate sundae. When I got to go pay, they weren’t busy or anything, and then this is what they handed me half scoops and barely any pistachio butter.
  • HO
    Humberto Ortiz
    Nov 13, 2025
    1.0
    Person that works over night seems like he doesn’t care about customers he’s not polite at all and when I say thank you after I receive my order he doesn’t even bother responding I really like Dunkin’ Donuts but I don’t think I deserve that kind of attitude
  • CH
    Colin Huminsky
    Oct 28, 2025
    5.0
    Lou Lou is a wonderful person always willing to help out the customers. She is amazing.😊👍🏻

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lake Zurich, IL?

Dunkin' in Lake Zurich, IL is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' location offers delivery and curbside pickup services.