Dairy Queen (Treat)

3.6
199 reviews
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Business Details

205 S Rand Rd, Lake Zurich, IL
60047-2281, United States
(847) 257-5529
https://www.dairyqueen.com/
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About

Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen (Treat)
205 S Rand Rd, Lake Zurich, IL
60047-2281, United States

Hours

Reviews

3.6
199 reviews
5 stars
92
4 stars
41
3 stars
13
2 stars
8
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from the owner and some staff members, with reports of rudeness and dismissive attitudes.

Product Quality

Customers expressed dissatisfaction with the quality and quantity of ice cream, noting issues like melting blizzards and insufficient toppings.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with the outdoor seating area and bathrooms.

Staff Performance

While some staff were praised for their friendliness and efficiency, others were criticized for being distracted and unhelpful.

Overall Experience

Many customers reported mixed experiences, with some enjoying their treats while others vowed not to return due to negative interactions.
  • NM
    Nicole Munns
    Oct 12, 2025
    2.0
    Always an odd experience. For example, they never tell me my order total. I have to ask for it at the window. The ice cream is usually melty and they never flip the blizzards. Minimal candy in the blizzards. Just feels like penny pinching on their end. Doesn't feel welcoming either. Overall disappointing compared to other fast food in the area that has kind customer service.
  • JL
    Jeremy Lambel
    Oct 6, 2025
    1.0
    The old man working there wasn’t very friendly at all. He took our orders, then shut the window on us and then came back and gave us watered down blizzards. He proceeded to take my card, shut the window, then open it back up and give me my card back with no word said. No mention on price or receipt. Worst Dairy Queen Ive ever been to.
  • HH
    Halfpast9
    Oct 2, 2025
    1.0
    The owner of this Dairy Queen came across as a very bitter and rude man. Instead of being honest or helpful, he was dismissive and disrespectful. It’s sad to see someone in charge of a business treat customers this way. The staff themselves weren’t the issue—it was the owner’s attitude. I won’t be returning, and I’d recommend others think twice before supporting a place where the person running it can’t show basic decency or respect.
  • TD
    Tricia DeWaal
    Sep 20, 2025
    1.0
    Unfortunately there was not an option for no stars. The manager was absolutely horrible and that’s putting it nicely. He was extremely rude and blamed me when he couldn’t scan my App. Worst experience EVER. I actually almost called the police to report him.
  • HD
    Hormace Digglesby
    Sep 14, 2025
    4.0
    hyperrealistic bart simpson
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Frequently Asked Questions About Dairy Queen (Treat)

What type of treats does Dairy Queen (Treat) in Lake Zurich offer?

Dairy Queen (Treat) offers soft-serve ice cream, signature shakes, Blizzard® Treats, soft-serve ice cream cones, frozen novelties, and ice cream cakes.

What are the opening hours for Dairy Queen (Treat) at 205 S Rand Rd?

Dairy Queen (Treat) is open daily from 11:00 AM to 11:00 PM.