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Dairy Queen (Treat)

3.8
(240 reviews)

Business Details

4710 W Algonquin Rd, Lake In The Hills, IL
60156-6723, United States
(847) 515-2636
https://www.dairyqueen.com/

About

Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
4710 W Algonquin Rd, Lake In The Hills, IL
60156-6723, United States

Hours

Reviews

3.8
240 reviews
5 stars
122
4 stars
50
3 stars
14
2 stars
8
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and issues with order accuracy.

Product Quality

Many reviews mentioned melted ice cream and poorly prepared orders, leading to disappointment with the food quality.

Staff Attitude

While some customers praised friendly staff, others reported negative interactions, particularly with management.

Operational Issues

Customers expressed frustration over inconsistent hours, drive-thru only service, and lack of communication regarding store policies.
  • DW
    Dawn W
    Feb 14, 2026
    1.0
    Did a mobile order and couldn't go inside to pick it up at 8 pm, because doors where locked! Drive through was jammed with at least 10 cars no joke! Waited for over 40 mins! I see 1 kid doing nothing but scrolling on his phone. Hire better people who actually want to work. Quit paying these kids who do nothing! I am pretty sure the kid in socks is a big no no in the industy. Mopping the floor in his socks.
  • LF
    Lindsay Felicetti
    Jan 17, 2026
    1.0
    We ordered online to pick-up. When we went to get it there was. sign that said they were closed because they ran out of ice cream. I called the next day regarding this. After calling 6 times I finally got ahold of someone. She told me there was nothing they could do about it since they do not control online orders and I would have to dispute with my credit card. Even after explaining that my credit card will not believe my word that they were closed for running out of ice cream, she still said there was nothing they could do. First time trying this location and will be the last. I still have not been able to get the charge off my credit card and it has been 13 days.
  • KM
    Karina McElroy
    Sep 16, 2025
    1.0
    Went in during a rush. Service was good. Line did move quickly. My issue was when I got the ice cream, ( Order of 5 small blizzards ) we were not told the flavors, or clarified which flavor was put in the bag. This turned out to be a HUGE headache. Not only that but: all blizzards covered with lids without being asked, tossed in the same bag. All mostly warm. We came to get ice cream to cold a cold treat, not soup! I do not like ice cream and when I decide to get something I except to ENJOY IT. My ice cream had a total of 3 mix in cheesecake pieces. Very disappointing unfortunately.
  • ME
    Mary Elmore
    Jul 25, 2023
    5.0
    Love DQ! Blizzards and ice cream. Yum!

Frequently Asked Questions About Dairy Queen (Treat)

What are the operating hours for Dairy Queen (Treat) at 4710 W Algonquin Rd?

Dairy Queen (Treat) is open from 12:00 PM to 9:00 PM every day of the week, Monday through Sunday.

Is Dairy Queen (Treat) in Lake In The Hills wheelchair accessible?

Yes, Dairy Queen (Treat) offers wheelchair accessibility for its customers.

Brand Certified Facts from Dairy Queen (Treat)

This information is certified by Dairy Queen (Treat) and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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