Customers frequently reported poor service, including rude staff, long wait times, and issues with order accuracy.
Product Quality
Many reviews mentioned melted ice cream and poorly prepared orders, leading to disappointment with the food quality.
Staff Attitude
While some customers praised friendly staff, others reported negative interactions, particularly with management.
Operational Issues
Customers expressed frustration over inconsistent hours, drive-thru only service, and lack of communication regarding store policies.
DW
Dawn W
Feb 14, 2026
1.0
Did a mobile order and couldn't go inside to pick it up at 8 pm, because doors where locked! Drive through was jammed with at least 10 cars no joke! Waited for over 40 mins! I see 1 kid doing nothing but scrolling on his phone. Hire better people who actually want to work. Quit paying these kids who do nothing! I am pretty sure the kid in socks is a big no no in the industy. Mopping the floor in his socks.
LF
Lindsay Felicetti
Jan 17, 2026
1.0
We ordered online to pick-up. When we went to get it there was. sign that said they were closed because they ran out of ice cream. I called the next day regarding this. After calling 6 times I finally got ahold of someone. She told me there was nothing they could do about it since they do not control online orders and I would have to dispute with my credit card. Even after explaining that my credit card will not believe my word that they were closed for running out of ice cream, she still said there was nothing they could do. First time trying this location and will be the last. I still have not been able to get the charge off my credit card and it has been 13 days.
KM
Karina McElroy
Sep 16, 2025
1.0
Went in during a rush. Service was good. Line did move quickly. My issue was when I got the ice cream, ( Order of 5 small blizzards ) we were not told the flavors, or clarified which flavor was put in the bag. This turned out to be a HUGE headache. Not only that but: all blizzards covered with lids without being asked, tossed in the same bag. All mostly warm. We came to get ice cream to cold a cold treat, not soup! I do not like ice cream and when I decide to get something I except to ENJOY IT. My ice cream had a total of 3 mix in cheesecake pieces. Very disappointing unfortunately.
Frequently Asked Questions About Dairy Queen (Treat)
What are the operating hours for Dairy Queen (Treat) at 4710 W Algonquin Rd?
Dairy Queen (Treat) is open from 12:00 PM to 9:00 PM every day of the week, Monday through Sunday.
Is Dairy Queen (Treat) in Lake In The Hills wheelchair accessible?
Yes, Dairy Queen (Treat) offers wheelchair accessibility for its customers.
Does Dairy Queen (Treat) offer drive-thru service?
Yes, there is a drive-thru available at Dairy Queen (Treat) for convenient service.
What special treats does Dairy Queen (Treat) specialize in?
Dairy Queen (Treat) specializes in Blizzard® Treats, soft-serve ice cream cones, frozen novelties, and ice cream cakes from DQCakes.com.
Can I order ice cream online from Dairy Queen (Treat)?
Yes, you can place an order for pickup online through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/19447/.
Are there any special promotions or deals I can access from Dairy Queen (Treat)?
Yes, download the Dairy Queen app for exclusive deals and mobile rewards.
Is Dairy Queen (Treat) family-friendly and suitable for children?
Absolutely, Dairy Queen (Treat) is family-friendly and welcomes children.
What nearby places can I visit around Dairy Queen (Treat)?
Nearby places include The Dental Shoppe for dental needs, Butcher On the Block for quality meats, and Bistro Wasabi for Japanese cuisine.
How can nearby transit or services help me find or visit Dairy Queen (Treat)?
Nearby services such as the USPS shipping center and multiple gas stations like 7-Eleven and Exxon can help you locate or plan your visit to Dairy Queen (Treat).
Are there other food and dining options near Dairy Queen (Treat) for a complete outing?
Yes, you can enjoy a meal at Alfredo's Pizza and Pasta or El Cochino Mexican Restaurant before or after stopping by Dairy Queen (Treat).
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