Dunkin'

2.2
150 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lake Forest, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13783 W Oasis Service Rd, Lake Forest, IL
60045, United States

Hours

Reviews

2.2
150 reviews
5 stars
33
4 stars
4
3 stars
11
2 stars
9
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness, lack of communication, and inattentiveness from staff.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the store, often exacerbated by understaffing.

Food Quality

Several reviews mentioned dissatisfaction with food quality, including burnt or improperly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and efficiency, indicating that experiences can vary.
  • CC
    Cornelio Coronel
    Dec 28, 2025
    1.0
    The customer service is bad. I placed my order in time but my coffee and my wife ice tea didn’t taste right at all. My coffee didn’t have anything that I add extra to it and my wife ice tea was just ice and taste like water. What is the point to have staff who isn’t going to do their job right as customer service but not just that the drinks don’t taste right. We were on the road and don’t have time to turn around to ask for it to be done right - when it should have been done right the first time. I don’t think it’s a lot to ask for! You need better people working there and do the orders right. Don’t come here if you want your drinks not to taste what you ordered!
  • TD
    Tyarra Daniel
    Dec 25, 2025
    5.0
    The male attendant at the window was so kind! Made our Christmas better :)
  • AW
    Abby Warren
    Nov 30, 2025
    1.0
    supposed to be open until 10pm and no one is answering the drive thru speaker or window even though the window is half open. thank you for wasting my time.
  • FJ
    Francisco Alvarez Jr
    Nov 26, 2025
    1.0
    They always open late here never on time so don’t arrive early waste of time
  • MM
    Moonathyst
    Sep 17, 2025
    1.0
    I’m coming out of work and I wanted something to eat real quick they took at least five minutes to respond to the drive-through intercom. No one responded. I had to say hello a couple of times even honked once after for like five minutes they finally responded. I ordered a sandwich hashbrowns and then they told me to come to the window. I was not done ordering And just said oh OK so then I’m waiting at the window for another five minutes. No one is opening the window to take my money and after five minutes again they finally come by and I told them I wasn’t done with my order. I wanted to order a drink. The two young girls look at each other smile And one of them even rolls her eyes once again they didn’t greet me. They didn’t say good afternoon good evening none of that sort even when I left they didn’t even say. Have a good day.

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Lake Forest, IL?

Dunkin' in Lake Forest, IL is open daily from 4:00 AM to 10:00 PM.

Can I order ahead or use delivery services at Dunkin' Lake Forest?

Yes, you can order ahead using the Dunkin' mobile app and Dunkin' offers both curbside pickup and delivery services.