McDonald's

Reviews

• LK

  Lisa Kelsay

  2 days ago
  1.0
  I've really tried to give this location a chance as they newly opened a few months ago. However, I have yet to have a good experience. Every time, the drive-thru is excessively slow, then many are often asked to pull to the side, even when pre-ordering on the app. Food has not been great... either it has been sitting under the warmer too long or is lukewarm. I was hopeful the time mgmt would improve as they got through the newness kinks. At one point, I decided to go inside because the drive-thru was not moving at all. Once I could flag down an employee as the cash register is not manned (any time I've gone inside this is the case), I was told they couldn't walk my drive-thru order to the counter as that was with a different team. ??? I can't say I've ever heard that at other mcdonalds locations. Customer service is non-existant in the drive-thru or counter. Thankfully there are other locations when I have a craving for the fries.
• RR

  raul reyes

  Nov 11, 2025
  1.0
  Nothing for Veterans Day …
• JV

  Janie Villanueva

  Oct 22, 2025
  1.0
  I have a bad experience every. single. time. Customer service is not taught nor shown as example from management. Quality is a hit or miss. Value: they over charge you for tomato and lettuce. If you want to have a bad day, come here. I have decided I will no longer come to this McDonald's - even though it's my local McDonald's. You and I are better off going to the McDonald's in Countryside. This is the worst McDonald's.
• JS

  Jessica Sheppard

  Oct 17, 2025
  1.0
  This McDonald’s is an absolute embarrassment to the brand, and it’s entirely because of an employee named Annalise. Her behavior was not just rude — it was aggressively disrespectful and deliberately unhelpful. She refused to fulfill a paid order over a simple app mistake, shrugged me off, walked away mid-conversation, and treated me as if I was the problem for daring to ask for the food I already paid for. Let me be clear: I paid for a meal and was refused service. That is theft, plain and simple. And it wasn’t just me — multiple customers around me were also complaining about how terrible the service was. One even had to shout from behind the counter just to get attention. That’s how bad things are here. If this is the level of “customer service” McDonald’s is willing to tolerate, it’s disgraceful. Annalise should be nowhere near customers — and frankly, if management doesn’t remove her from this position, they’re complicit in the awful reputation this location has clearly earned. Until something changes, I’ll be telling everyone I know to avoid this McDonald’s entirely.
• A6

  Axc 630

  Oct 12, 2025
  1.0
  Placed a mobile order for this location but accidentally hit drive through pickup. Went inside and the person at the counter curtly told me I had to go to the drive through. Went to my car, got in line at the drive through and waited to get to the order box, explained I hit the wrong pickup and asked if I could get it at the counter. They said yes. Parked car and went back inside where the same person at the counter started arguing with me that I need to go to the drive through. Eventually the manager came out, explained to her, she went back and got my order. This is the stupidest thing to have an issue with when they can just walk 10 feet to check and pull the order number and bring it back to the counter. While eating, the same thing happened with another customer and they were told to go through the drive through as well. Worst implementation of mobile ordering ever at this location. Never had this problem at other locations when this has happened.

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