Chipotle Mexican Grill

3.3
826 reviews
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About

Mexican Restaurant
Chipotle Kildeer is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
20505 Rand Rd, Kildeer, IL
60047, United States

Hours

Reviews

3.3
826 reviews
5 stars
318
4 stars
144
3 stars
75
2 stars
53
1 star
236

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, poor customer service, and a lack of attention to orders.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with complaints about being skimpy on ingredients.

Cleanliness

The restaurant was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and poor handling of online orders.
  • ES
    eva salgado
    Jan 4, 2026
    1.0
    Cleaned it’s really bad since you entrance to the restaurant the cleaning it’s bad I used the restroom it’s sad the food restaurant it’s not clean all it 🤷🏽‍♀️
  • EE
    Esper
    Dec 23, 2025
    1.0
    I get lunch here all the time. Today I figured I could place an order though door dash for pickup so I could just have the food ready by the time I got there. Well I got there and waited for 15min for my food while the store was completely empty. Got my food and it was wrong of course. Then figured Id just eat it anyway. Well they skimped me on meat and I got like 4 piece it was all rice. No worries right I can just go though door dash support maybe get some money back. Well these idiots are so inept and lazy they wont tell door dash the item has been picked up. I can't even go though door dash support until they do that. It's disingenuous and lazy of you to fill to go orders with nothing but rice. I wont be coming back again there's so many better options. Who were the cast of was beyond the counter and thank you for trying to take care of everything. I'm sure it sucks when the people in the back aren't taking you seriously. How lazy.
  • AT
    All Time
    Dec 6, 2025
    1.0
    Horrible! Worst chipotle I’ve ever been too! Portion sizes are probably the worst I have seen in the food industry! Terrible workers showing attitude at anyone and throw the food at you. Go to the one in Lake Zurich to have a better experience. NOT RECOMMENDED!
  • HB
    Hannah Brazis
    Oct 20, 2025
    2.0
    I have worked in food industry for over 3 years so i hate to complain but i am writing this. i wish i’d been there because i would not have gone home with this bowl. my dad picked up a steak asada bowl with lettuce, tomato cheese and rice and then a burrito. in my bowl there was absolutely less than a handful of lettuce, barely any steak and mostly rice and tomato. my dad even commented the employee seemed “dead” which is unusual to say. i worked at a restaurant near this chipotle and this is not the first time i’ve heard things about this restaurant sadly.
  • RK
    Rahul Kushwaha
    Oct 8, 2025
    1.0
    Mine was an online order, confirmation # RK4-AA7 . Gauc was stale, I found a piece of steak in it. I took it back to the store and asked them to replace, they said they were out of it and I figured that’s the reason they were serving stale gauc. I asked them to refund and they gave me the 800 number to get the refund. What the heck!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Kildeer?

Chipotle Mexican Grill in Kildeer is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Kildeer?

Chipotle Mexican Grill is located at 20505 Rand Rd, Ste 400, Lake, Kildeer, IL 60047, inside the Shop at Kildeer.