Arby's

3.7
207 reviews
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Business Details

131 West South Street, Kewanee, IL
61443, United States
(309) 590-5082
http://www.arbys.com/locations/us/il/kewanee/131-west-south-street/store-8848
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
131 West South Street, Kewanee, IL
61443, United States

Hours

Reviews

3.7
207 reviews
5 stars
93
4 stars
43
3 stars
18
2 stars
15
1 star
38

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food.

Food Temperature

Many reviews highlighted that food was often served cold or not fresh, leading to dissatisfaction.

Service Speed

Customers frequently mentioned long wait times in both drive-thru and dine-in experiences.

Staff Friendliness

While some customers praised the friendly staff, others noted inconsistency in service quality.

Cleanliness

Several reviews pointed out cleanliness issues in the dining area and with food presentation.
  • DW
    Deena Williams-Happel
    2 days ago
    5.0
    Used drive through. VERY polite and accommodating staff! Owner should take pride in their efforts. The meat box meal is a great deal. My whole meal with drink and little desert pie was LESS THAN my husband's double whopper! Planning a trip tomorrow😁
  • BB
    Brandon Butler
    Jan 1, 2026
    1.0
    I sat in the drive thru for 5 minutes before someone answered the speaker. Once I got threw the drive thru they had me pull up to get my order the building had no customers and no one else was behind me. Previous visits they closed before the 9pm closing time and refused to take my order i was there at 840pm
  • MC
    Malinda Carley
    Nov 17, 2025
    2.0
    They didn't take my order correctly. Told them I wanted no sauce on my sandwiches and they put extra sauce on my sandwiches, and I was sick for 4 days after I ate their food.
  • MK
    Michelle K
    Nov 2, 2025
    3.0
    Ordered tourney gobble and got a tourney club. Very dissatisfied.
  • RK
    Rach Knott
    Oct 31, 2025
    5.0
    They are always friendly and fast and it's good food
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