McDonald's

3.0
1661 reviews
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Business Details

1780 E Court St, Kankakee, IL
60901, United States
(815) 939-1815
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1780 E Court St, Kankakee, IL
60901, United States

Hours

Reviews

3.0
1,661 reviews
5 stars
426
4 stars
270
3 stars
284
2 stars
201
1 star
480

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, with many stating that service was extremely slow, often taking over 20 minutes for orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong customizations, leading to customer frustration.

Staff Attitude

While some customers noted friendly staff, many others experienced rude or indifferent service, contributing to a negative overall experience.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about stale items and incorrect cooking.

Cleanliness

The cleanliness of the restaurant was often criticized, with reports of dirty bathrooms and unkempt dining areas.
  • GE
    Goddess Empress
    Jan 3, 2026
    4.0
    The restrooms were very soiled and dirty. The customer service was great. The person in the front was respectful and while he weg to the back to assist my request another team member checked on me to help me. They were out of ketchup and my son's big Mac came in a quarter pounder box because they didn't gave any big Mac boxes. I thought we had the wrong burger at first. Their supplies are low, but considering it's probably a busy so from travelers and locals, it happens. I was traveling.
  • JP
    Jeny Papineau
    Dec 22, 2025
    1.0
    I came here last night after work 13 hour day get home and my food not in the bag call and explain they tell me they can only replace if I have a my receipt I did
  • R9
    Rico 99
    Dec 17, 2025
    1.0
    solo tengo media hora para almorzar y esperaba que mi orden fuera rápida, pero nadie me atendió, ni siquiera se acercaron al mostrador durante media hora apesar de que habían algunas personas más
  • JG
    Juan Gonzalez
    Dec 10, 2025
    5.0
    They are fast like fast food supposed to be and food always looks fresh
  • JC
    Jackie Corder
    Dec 5, 2025
    1.0
    I order a double quarter pounder with cheese. No pickles or onions these people literally can not understand English or something because I got a regular QP full of pickles and onions smh
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Frequently Asked Questions About McDonald's

What are the regular dining hours at this McDonald's location in Kankakee?

The McDonald's in Kankakee is open for dining from 4:30 AM to 8:00 PM daily.

When is the drive-thru service available at this McDonald's?

Drive-thru is open daily from 4:30 AM until midnight (12:00 AM).