Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Joliet W. Jefferson St.. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.5
580 reviews
5 stars
256
4 stars
88
3 stars
64
2 stars
33
1 star
139
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including long wait times, rude staff, and lack of accountability for mistakes.
Food Quality
Many reviews highlighted issues with food quality, including undercooked wings, soggy fries, and overall inconsistency in taste.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and concerns about food safety.
Customer Experience
Mixed experiences were reported, with some customers praising friendly staff while others experienced rudeness and lack of professionalism.
- ALAndrae Lyles1 day ago5.0This Wingstop is amazing, but the real reason it shines is Jacqueline. From the second I walked in, she made everything better. She was friendly, fast, and made sure our order was perfect. You can tell she actually cares about doing a great job, and that kind of energy makes the whole place feel welcoming.
- MLMikailah Luckey1 day ago4.0This location is always spotless! The food is prepared in a timely fashion and the staff is always friendly. A specific team member I’d like to highlight is a young lady named Jacqueline, she has taken my order the last few times I’ve gone in and never failed to greet me with a smile and positive attitude. This location is very well put together and I would recommend!
- JSJim South2 days ago1.0Stood there for ten minutes nobody said anything to me, they only cared about the Uber orders. Meanwhile the young black girl at the front walked over and handed the young Mexican guy working a weed pen and he disappeared to the back. All while there’s 10 people standing and waiting on food. Is there a manager??? Horrible horrible service. The Weber road location is much better. Cleaner faster and not as rude. I watched one guy push the garbage down with his hands and go back to cooking without washing hands. The girl was touching money then the food with no gloves. No food safety . My 6 wings and small fries took 40 mins…. Like come on now
- KKKrispe Kreme4 days ago2.0This is my first time I felt the need to write a review, I ordered at this location around 5 days ago, Ive had always decided to go to joliet instead of shorewood because the service here always was better but lately its been slacking the past few months, a few days ago I picked up my order and started eating and notice how half of my wings had very little meat and was very skimpy, fries were good. I got a drink with my order and a good 75% of the drink options and/or flavors were all out completely. I looked forward to getting the same drink I would always get there but had to go with something else because management doesn’t want to change the filter and keep the machine with all options the way they are suppose to. When asked to change the filter they said they didn’t have it. The girl that was working on the front line was careless, she had a short cut. I understand you might not care but you can atleast act like you’re apologetic instead of having a careless attitude and standing behind the counter scrolling on your phone. I am very disappointed in the money I spent for the service and food quality I received. I will be returning back to the shorewood location, given that they approved in service while joliet has declined.
- MBMonica BaezDec 20, 20251.0HORRIBLE! got an alert at 2:55 pm that our order was ready. People went in AFTER us to order at the register and their orders were coming out ready. I called Linda to ask why ours was taking so long when people physically went to the register to order their food and are still wasn't ready even though we placed the order along time ago. Just to be told all those people order their food ahead of time no they didn't. I was behind them in line. They messed up and they did not take accountability for it. The woman that answered the phone was so disgustingly rude and tacky. Not one apology not one courtesy anything I am so disgusted because it's the second time it's happened to us so that's why I have no choice but to write a review do not go to this location and go to the one in SHOREWOOD they are really on it over there.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings and flavors does Wingstop Joliet W. Jefferson St. offer?
Wingstop offers classic and boneless wings with over 11 iconic flavors including Lemon Pepper and Original Hot, along with tenders and signature sides.
What are the operating hours for Wingstop Joliet W. Jefferson St.?
Wingstop is open from 10:30 AM to midnight Monday through Thursday and Sunday, and from 10:30 AM to 1:00 AM on Friday and Saturday.
Does Wingstop offer delivery and pickup options?
Yes, Wingstop provides in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a drive-through option at Wingstop Joliet W. Jefferson St.?
No, Wingstop does not have a drive-through; it is closed for drive-through service every day.
How can I order from Wingstop Joliet W. Jefferson St.?
You can order online for carryout or delivery via the Wingstop website or their app available on iOS and Android.
What payment methods are accepted at Wingstop?
Wingstop accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Wingstop Joliet W. Jefferson St. located?
Wingstop is located at 2410 W Jefferson Street, Ste 116, Joliet, IL 60435, USA.
What are some nearby restaurants to Wingstop where I can consider going before or after my visit?
Nearby restaurants include Penny's Place, Panda Express, Fazoli's, Applebee's Grill + Bar, Papa John's Pizza, and Long John Silver's, offering various dining options.
Are there nearby convenience stores or services near Wingstop for additional errands?
Yes, nearby you can find Walmart Grocery Pickup, Murphy USA gas station and convenience store, and Take 5 Oil Change for automotive needs.
What beauty and wellness services are available near Wingstop Joliet W. Jefferson St.?
Nearby you can find Eyebrow Threading Studio for skin care, Cost Cutters hair salon, and Advanced Physical Medicine for chiropractic and physical therapy services.