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Wendy's

3.2
(1044 reviews)

Business Details

2900 Plainfield Road, Joliet, IL
60435, United States
(815) 577-1409

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2900 Plainfield Road, Joliet, IL
60435, United States

Hours

Reviews

3.2
1,044 reviews
5 stars
324
4 stars
214
3 stars
151
2 stars
89
1 star
266

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews highlighted declining food quality, with complaints about cold, old, or improperly cooked items.

Management Problems

Several customers mentioned unprofessional behavior from management, including yelling at staff and poor customer interaction.

Inconsistent Availability

Customers frequently noted that menu items were unavailable, and the restaurant often closed earlier than advertised.
  • EP
    Edward Pride
    1 day ago
    1.0
    Food lately been really bad sandwiches 🥪 just put together REALLY bad look like with no care at all waste of money no going back no time soon
  • NG
    Natalia Guzman
    Feb 22, 2026
    1.0
    Yesterday around 2pm I walked into the Wendy’s for a quick meal with my family and only to my surprise I hear screaming and yelling coming from the kitchen and and I turn the corner to see a large bulldog looking man standing over and screaming at all of his employees, the cashier and all of the workers have the energy that they are being held hostage I didn’t even wait more than a minute for my food and continued to be frightened myself by the screaming of the manager ordering his workers to hurry up this is not the environment I would like to eat in it made even myself and my children feel unsafe we decided to change our order from dine in to to go someone please send that man to anger management because he has created a toxic environment that NO ONE wants to eat at
  • CZ
    Creig Zook
    Feb 17, 2026
    2.0
    Wendy's used to be my favorite chicken sandwich. Their quality has really gone downhill. This one was pretty bad. The bun was flat and soggy. The lettuce was old and limp. I think I'm done with Wendy's. Wait -- The chocolate Frosty is still the best!
  • JA
    Jessica Aviles
    Feb 9, 2026
    1.0
    Well this second time going to loction since close the Larkin Ave Wendy's. First was a mobile order that was gotten chicken sandwich instead of Son of baconatter sandwich. Today they must be trying to save the plant by smashing burgers in the bags with fries and nuggets. Then for to miss a nuggets. Was the only in the drive thru at time. When I went to get my nugget only 2 customer in Wendy's. Won't be going to this loction anymore.
  • MM
    Ms.K.Juanita
    Feb 1, 2026
    5.0
    ❄️✨🙌🏽Hey Y'all Precious Souls of God🥰. i'm thankful that my daughter & i came over to this Wendy's after having a very disrespectful & humiliating experience at the Subway (2892 Plainfield Rd-near Louis Joliet Mall) not far from here a little over an hour or so ago. That's another discussion🙏🏽 🙌🏽🙏🏽i thank God for & appreciate Crystal (as well Marisol-Manager on duty) for welcoming us sooo nicely. They both listened to me. Also, Crystal was very accommodating as well as ready to help with the various requests i had. These ladies made our time at the restaurant worth the visit🙂. We've eaten here various times before in the past. I decided to leave a review tonight to express my appreciation. The service here was vastly different (in a good way) than what we previously encountered at the Subway⬆️ this eve. God continually help, bless & keep all you precious Souls. Have a blessed & safe week ahead everyone. Goodbye.🙏🏽✝️🙏🏽💜🙏🏽 02/01/26 @6:11pm

Frequently Asked Questions About Wendy's

Is 2900 Plainfield Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 2900 Plainfield Road, Joliet, IL?

The drive-through at this Wendy's location is open daily from 7:00 AM to 2:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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