Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews highlighted declining food quality, with complaints about cold, old, or improperly cooked items.
Management Problems
Several customers mentioned unprofessional behavior from management, including yelling at staff and poor customer interaction.
Inconsistent Availability
Customers frequently noted that menu items were unavailable, and the restaurant often closed earlier than advertised.
EP
Edward Pride
1 day ago
1.0
Food lately been really bad sandwiches 🥪 just put together REALLY bad look like with no care at all waste of money no going back no time soon
NG
Natalia Guzman
Feb 22, 2026
1.0
Yesterday around 2pm I walked into the Wendy’s for a quick meal with my family and only to my surprise I hear screaming and yelling coming from the kitchen and and I turn the corner to see a large bulldog looking man standing over and screaming at all of his employees, the cashier and all of the workers have the energy that they are being held hostage I didn’t even wait more than a minute for my food and continued to be frightened myself by the screaming of the manager ordering his workers to hurry up this is not the environment I would like to eat in it made even myself and my children feel unsafe we decided to change our order from dine in to to go someone please send that man to anger management because he has created a toxic environment that NO ONE wants to eat at
CZ
Creig Zook
Feb 17, 2026
2.0
Wendy's used to be my favorite chicken sandwich. Their quality has really gone downhill. This one was pretty bad. The bun was flat and soggy. The lettuce was old and limp. I think I'm done with Wendy's. Wait -- The chocolate Frosty is still the best!
JA
Jessica Aviles
Feb 9, 2026
1.0
Well this second time going to loction since close the Larkin Ave Wendy's. First was a mobile order that was gotten chicken sandwich instead of Son of baconatter sandwich. Today they must be trying to save the plant by smashing burgers in the bags with fries and nuggets. Then for to miss a nuggets. Was the only in the drive thru at time. When I went to get my nugget only 2 customer in Wendy's. Won't be going to this loction anymore.
MM
Ms.K.Juanita
Feb 1, 2026
5.0
❄️✨🙌🏽Hey Y'all Precious Souls of God🥰. i'm thankful that my daughter & i came over to this Wendy's after having a very disrespectful & humiliating experience at the Subway (2892 Plainfield Rd-near Louis Joliet Mall) not far from here a little over an hour or so ago. That's another discussion🙏🏽
🙌🏽🙏🏽i thank God for & appreciate Crystal (as well Marisol-Manager on duty) for welcoming us sooo nicely. They both listened to me. Also, Crystal was very accommodating as well as ready to help with the various requests i had. These ladies made our time at the restaurant worth the visit🙂.
We've eaten here various times before in the past. I decided to leave a review tonight to express my appreciation. The service here was vastly different (in a good way) than what we previously encountered at the Subway⬆️ this eve. God continually help, bless & keep all you precious Souls. Have a blessed & safe week ahead everyone. Goodbye.🙏🏽✝️🙏🏽💜🙏🏽 02/01/26 @6:11pm
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's at 2900 Plainfield Road, Joliet, IL?
The drive-through at this Wendy's location is open daily from 7:00 AM to 2:00 AM.
Is the Wendy's at 2900 Plainfield Road currently open?
Yes, this Wendy's location is open and committed to serving quality food every day via dine-in, drive-thru, or delivery where available.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Joliet, IL serves breakfast including combos, sandwiches, coffee, and sides available through their app or website.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I order food from Wendy's at 2900 Plainfield Road?
You can order food online via their website https://order.wendys.com or through the Wendy's mobile app.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's menu website and mobile app, and in-restaurant via a nutrition information poster.
How do I contact this Wendy's location with questions or feedback?
You may contact the restaurant directly at (815) 577-1409 or reach the customer care team via their contact page or by phone at 888-624-8140.
Are there other fast food options near this Wendy's?
Yes, nearby fast food restaurants include Red Lobster, Taco Bell, Long John Silver's, Chipotle Mexican Grill, and McDonald's, offering diverse dining choices.
What nearby retail stores can I visit when going to this Wendy's?
Nearby retail options include Art Van PureSleep, Mattress Firm, AT&T Store, American Mattress, Men's Wearhouse, GameStop, Batteries Plus Bulbs, Kirkland's, and Dollar Tree.
Are there any nearby health or medical facilities close to Wendy's?
Yes, Aspen Dental, Motto Clear Aligners, Athletico Physical Therapy, and Miracle-Ear Hearing Aid Center are nearby, convenient for combining visits.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: