Taco Bell

3.1
682 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 2924 Plainfield Rd in Joliet. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
2924 Plainfield Rd, Joliet, IL
60435, United States

Hours

Reviews

3.1
682 reviews
5 stars
209
4 stars
122
3 stars
93
2 stars
60
1 star
198

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising individual staff members while others experienced rudeness and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and misunderstandings regarding menu options.

Cleanliness

Several customers noted that the restaurant was dirty, with concerns about hygiene in both the dining area and food preparation.

Food Quality

Feedback on food quality was mixed, with some enjoying their meals while others complained about cold or poorly prepared items.

Staff Training

There were multiple mentions of inadequate staff training, leading to confusion and poor customer interactions.
  • CS
    Charmain Shinker
    5 days ago
    3.0
    Good if you like to put your order in on a computer
  • KK
    kjhgkv
    Nov 2, 2025
    3.0
    Went in to empty store and both bathrooms were locked, so I sat to wait & the workers making light jokes about my wifes order in the drive in (she was taking a few minutes as we had some friends of my daughter with us traveling), only other thing was food was missing silverware. Things happen and she wasn't mad. Good reminder that you may not know others circumstance. I would come back though.
  • AH
    Amber Humphrey
    Oct 19, 2025
    5.0
    I ordered 2 tacos no lettuce at drive thru. Went home sat down opened them up, full of lettuce. A crash out was brewing. I drove back and went inside and a gentleman assuming to be manager (I wish I got his name! Ugh) immediately apologized and corrected the wrongs. But he did it x10!! I left with not only my 2 tacos now lettuce free. But 3! AND.. a large Baja blast, chips with cheese, cinnamon twists, AND their Cinnabon desert balls. Mind was blown at the service I received! Taco Bell is in good hands with this manager 👏
  • JL
    Jim L
    Sep 20, 2025
    1.0
    I ordered on the mobile app and showed up 15 minutes later to pick up my order. 3 workers were outside smoking. I go in and the only person behind the counter didn’t know I placed an order. They hadn’t even started yet. Horrible service.
  • AJ
    ABovi jenny
    Aug 30, 2025
    1.0
    Taco Bell should place greater focus on offering proper vegetarian options. Vegetarian means no eggs, no meat, no exceptions. It would be helpful if employees were trained to clearly understand the difference between vegetarian and non-vegetarian. We truly appreciate the menu options available, but it’s disappointing when orders are prepared incorrectly.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 2924 Plainfield Rd, Joliet?

The drive-through is open Monday and Tuesday from 10:00 AM to 3:00 AM, Wednesday from 9:00 AM to 3:00 AM, Thursday to Saturday from 9:00 AM to 4:00 AM, and Sunday from 10:00 AM to 3:00 AM.

Where is Taco Bell located in Joliet?

Taco Bell is located at 2924 Plainfield Rd inside the Louis Joliet Mall in Joliet, IL 60435.