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McDonald's

3.3
(1597 reviews)

Business Details

508 E Cass St, Joliet, IL
60432, United States
(815) 726-1981
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
508 E Cass St, Joliet, IL
60432, United States

Hours

Reviews

3.3
1,597 reviews
5 stars
552
4 stars
279
3 stars
257
2 stars
140
1 star
369

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and issues with order accuracy.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the freshness of their meals.

Customer Experience

Numerous complaints highlighted poor customer service, including rude staff and negative attitudes from employees.

Operational Problems

Several customers noted that the location often claimed to be open 24 hours but was frequently closed or not serving food during those hours.
  • JC
    Julisa Cano
    Feb 16, 2026
    1.0
    The new service is horrible please bring back the people!
  • MZ
    Mayra Zamudio
    Feb 13, 2026
    1.0
    Horrible Ever since they got Archie and only have the one window it’s longer wait… they took workers socializing skills away with customers and I have sat for 20minutes for a coke just bc it was paid already if not I wouldn’t have waited 😏
  • 11
    1gochisox
    Feb 3, 2026
    1.0
    Have a shitty ai ordering food gets multiple orders wrong very frustrating
  • TG
    Terek Gooch
    Jan 29, 2026
    3.0
    The AI Drive thru attendant is not cool, the workers have to hear us regardless so we may aswell talk to them.
  • JG
    Jorge Garcia
    Jan 20, 2026
    1.0
    I was in the bathroom when I came out my friend told me that a manager told him that my belongings had to be moved because they needed more space but there's like nine men spread on different tables only like three on one table why can't she tell those customer to sit on two tables they all fit so why is a problem with three people that is a discrimination and fabortism

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-through service and what are its hours?

Yes, it offers drive-through service available 24/7 every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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