McDonald's

3.7
1519 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4280 W Jefferson, Joliet, IL
60431, United States

Hours

Reviews

3.7
1,519 reviews
5 stars
591
4 stars
351
3 stars
261
2 stars
119
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with how their concerns were handled.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted dirty conditions, particularly in the bathrooms and parking areas.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about stale or poorly prepared food.

Service Speed

Customers experienced long wait times, particularly during busy hours, leading to frustration with the overall service speed.
  • AC
    Alex C.
    2 days ago
    5.0
    David greeted us like we were at a 5 star restaurant! He was very nice and tossed our food out for us after we were done eating. Good food, even better service.
  • JH
    Jerel Harness
    Dec 24, 2025
    5.0
    Why complain about an American tradition, eating at McDonald's has always been something I like. Not as warm as it used to be, and I do wish they would bring back the Big Mac wrap. Lol
  • JM
    Jeremy Mendoza
    Dec 23, 2025
    1.0
    Talk about shitty service, the night time manager needs a new job
  • BP
    Brandon Phillips
    Dec 9, 2025
    1.0
    Ordered and paid ahead through the app. When I got to the drive thru, I was told they're only taking cash orders. I stated I had already ordered and paid through the app, all they have to do is make it. I was told to pull to the window. When I got to the window, I was told the same thing. They can't process my order because there's no computer. I said I would show my receipt, and take the food, they can process it when the computer is back. 3 times she said no to giving me the food I paid for. She went and got her manager. I said I paid for the food, all you have to do is give it to me, she said it's cash only, and they're trying to be accommodating by offering a cash option, or I can cancel in the app. I did not want to cancel, how is that accommodating? Cash is express service?
  • KR
    Kelly Robinson
    Dec 6, 2025
    1.0
    2 days prior to this experience I had come through the drive thru to order 3 grince meals. All of them special requests. I received my order and drove all the way to be disappointed when I opened my food on 2 of them to see they got it wrong. I had to take time out of my day to look up the number and call. Initially when I called, I asked to speak to the manager and when I explained to her the situation she was unapologetic and flat out no consern that almost my 46.00 order was wrong and when I said I wanted a replacement for the food they got wrong she was more worried about the fact she thought I was trying to get more socks, when I clearly was asking for the food replacement and being that it was your mistake I don’t think replacement of the actual meals for the inconvenience should have been made a big deal. Fast forward to today, I came to the store for my replacements. Not only did I have to wait until they figured out my everything, they gave me the wrong food again. I clearly asked for no onion on one of them and again they got it wrong. When I told one of the managers (she was blonde no name tag) she was rude and said you just had to tell me what was wrong. Being that it was THERE second time messing up the order and I’m an upset customer she was very rude and should not be in customer service. This location always had issues. I pass by here in the morning on my way to work at 4am and they are never open or they are having computer issues. There is always an issue. I am very disappointed in this location. They need retraining in customer service. I will also be contacting customer service.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 4280 W Jefferson, Joliet, IL?

Delivery is available Monday from 5:00 AM to 3:59 AM, Tuesday through Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 11:59 PM.

Does this McDonald's offer drive-through service and what are the hours?

Yes, it offers a drive-through service. Hours are Monday 5:00 AM to 4:00 AM, Tuesday to Saturday 24 hours, and Sunday 4:00 AM to 12:00 AM.