Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
759 reviews
5 stars
272
4 stars
158
3 stars
143
2 stars
51
1 star
135
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items.
Customer Service
Service quality varied, with some employees being friendly and helpful, while others displayed poor attitudes and incompetence.
Food Quality
While some customers praised the freshness and taste of the food, others complained about cold items and unsanitary conditions.
Cleanliness
The cleanliness of the restaurant was inconsistent, with some reviews noting well-maintained areas and others mentioning bugs and messiness.
Efficiency
Customers experienced long wait times and inefficiencies, particularly in drive-thru and order fulfillment.
- MVmonica vazquezNov 7, 20251.0I was there a couple of days ago and dine in in the lobby I still notice that there were flies 4-5 of them I was not happy that they were flying by my face and on my fries that I had to put them back inside the bag I took pictures I did told the lady they’re supposedly was in charge and the only thing she told me Oh there’s nothing that we could do. What do you wanna replace of your food and I told her no you think is that?!! It’s disgusting because I don’t know if there’s flies where they’re preparing the food do something about it because I have been here before and there was flies. I had to throw away my food and call customer service to complain about it while waiting on the parking lot I noticed that she was cleaning all the tables all late about it. And I was the only one inside the lobby that day so people that don’t go inside. You have pictures now.
- DDDannyNov 3, 20251.0Just ordered from the app at 10:45 and within 30 seconds of ordering all the lights shut off. Closing early just after paying.
- TSTiffany SowryOct 30, 20253.0Unhappy about all the monopoly hooplah and there never being pieces on cups good wrappers or anything McDonald's knows it's consistency of customers and should have made sure this wasn't an issue but every one of them have no pieces
- RHRobin HulmeSep 30, 20254.0They still have the best French fries
- BCBen CovaultSep 2, 20252.0The manager Juan stopped me in the lobby one day after getting a refill for my soda, i had ordered in the drive thru and ate in the lot, because i dont like going inside to eat there. Anyway, he claims that isn't allowed, which ive never been told before. I didn't say anything about it, not a big deal, and having previously worked here, i think I understand that they're just penny pinching, what else is new. Juan might want to reevaluate where his priorities are when it comes to the customers he's serving.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 2212 Essington Road, Joliet?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, the McDonald's at this location has a drive-thru open from 5:00 AM to 11:00 PM on all days except Sunday, when it opens at 6:00 AM and closes at 11:00 PM.
Can I order delivery from McDonald's and what are the delivery service hours?
Delivery is available daily from 5:00 AM to 11:00 PM via their online ordering platform.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app I can use to order McDonald's food?
Yes, you can order through the McDonald's App available on both Apple App Store and Google Play Store.
What services are offered at this McDonald's location?
They offer Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby medical centers or health-related services are close to this McDonald's?
Nearby you will find Oak Street Health, Monica Figueroa NP, Primary Care Joliet, Fine Skin Dermatology, Advanced Physicians, and Joliet Hearing Center, convenient for health-related visits before or after dining.
Are there any convenient banking services near McDonald's at 2212 Essington Road?
Yes, Chase Bank and a Chase ATM are nearby, useful for customers needing banking services before or after their visit.
What nearby food options surround McDonald's at this location?
Nearby dining options include another McDonald's, Taco Mex Restaurant, Hot Pan (Asian cuisine), Papa John's Pizza, and Dairy Queen for variety beyond the McDonald's menu.
Are there any nearby places for entertainment or personal care close to this McDonald's?
Yes, nearby options include Speakeasy Pop Up Bar, Cork Wine Bar for nightlife, Great Clips, Supercuts, and Giarrante's Barber Shop for hair care services.