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McDonald's

3.5
(767 reviews)

Business Details

2212 Essington Road, Joliet, IL
60435, United States
(815) 577-6576
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2212 Essington Road, Joliet, IL
60435, United States

Hours

Reviews

3.5
767 reviews
5 stars
277
4 stars
158
3 stars
145
2 stars
52
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported mixed experiences with service, noting both friendly staff and rude or incompetent employees.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Some customers mentioned cleanliness issues, including reports of flies and unsanitary conditions.

Food Quality

While some praised the freshness and taste of the food, others complained about cold items and unsatisfactory meals.

Customer Experience

Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others vowed not to return due to poor service.
  • JT
    Josh Trichak
    Feb 12, 2026
    5.0
    I knew I would find a good McDonalds and it wouldn’t take long! :) The lady in the drive through was so polite and even thanked me for ordering! I hope that she has a good morning :D
  • SG
    Steven Groenendal
    Jan 29, 2026
    5.0
    Ok forgot the sauce man
  • SS
    San_chez
    Jan 21, 2026
    3.0
    I never have an issue with requesting fresh fries. Drive thru is long sometimes at night but it’s worth it.
  • BB
    Brian Bultman
    Dec 28, 2025
    5.0
    great breakfast
  • MV
    monica vazquez
    Nov 7, 2025
    1.0
    I was there a couple of days ago and dine in in the lobby I still notice that there were flies 4-5 of them I was not happy that they were flying by my face and on my fries that I had to put them back inside the bag I took pictures I did told the lady they’re supposedly was in charge and the only thing she told me Oh there’s nothing that we could do. What do you wanna replace of your food and I told her no you think is that?!! It’s disgusting because I don’t know if there’s flies where they’re preparing the food do something about it because I have been here before and there was flies. I had to throw away my food and call customer service to complain about it while waiting on the parking lot I noticed that she was cleaning all the tables all late about it. And I was the only one inside the lobby that day so people that don’t go inside. You have pictures now.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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