McDonald's

3.6
967 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1555 N Broadway, Joliet, IL
60435, United States

Hours

Reviews

3.6
967 reviews
5 stars
389
4 stars
196
3 stars
156
2 stars
67
1 star
159

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Feedback highlighted rude staff interactions and poor management responses, contributing to a negative experience.

Food Quality

There were mixed reviews on food quality, with some praising freshness while others complained about cold or poorly prepared items.

Cleanliness

Multiple reviews noted unsanitary conditions in the dining area and restrooms.

Service Speed

While some customers appreciated quick service, others experienced long wait times, especially during busy hours.
  • JP
    James “Fury” Porretta
    6 days ago
    5.0
    Truly astounded at the care the team took to upgrade my espresso to a mocha wow‼️ Exceptional environment & flawess facilities‼️
  • AG
    Angelica Gonzalez
    Dec 5, 2025
    1.0
    Ordered grinch meal today they forgot to put the pickle salt, when I called back the young lady that answers the phone informed the manager, I could hear the manager reply in a bothered way saying “ well tell her to come pick it up” mind you I’m on my way to work just felt that was very rude. They act like the meal is so cheap you are paying that price for a reason double check before you just have off the stuff!!!
  • NN
    Nata
    Nov 6, 2025
    1.0
    Im gonna sue you guys for not giving my buffalo sauce
  • JD
    Jessica donovan
    Nov 4, 2025
    1.0
    Lady at the window was extremely rude. Manager was behind her the whole time telling her to be quiet. When I first pulled up to the window I was not acknowledged was turned around yelling at her manager when she opened the window. Food tasted like they havent changed there fryer oil in well over 200 frys. Chicken strips were burnt. Ill definitely be driving to the farther location before ever ordering from here again.
  • DS
    David Scurlock
    Oct 24, 2025
    5.0
    i only go where im welcome...I was forced to stay outside fone day and they let me charge my phone for 2 hours with 2$ purchase.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.

Can I order delivery from this McDonald's and what are the delivery hours?

Yes, delivery is available daily from 5:00 AM to 11:59 PM Monday through Thursday and Sunday, and 24 hours on Friday and Saturday.