McDonald's

3.6
954 reviews
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Business Details

1421 Riverboat Center Dr, Joliet, IL
60432, United States
(815) 730-8141
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1421 Riverboat Center Dr, Joliet, IL
60432, United States

Hours

Reviews

3.6
954 reviews
5 stars
358
4 stars
215
3 stars
171
2 stars
67
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service experiences, including rude staff and long wait times.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and even food poisoning.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions, particularly in the restrooms.

Inconsistent Experience

Customers noted a lack of consistency in service and food quality, with some visits being satisfactory while others were disappointing.
  • MM
    Michael Milligan
    1 day ago
    1.0
    The blonde manager was very rude and unprofessional
  • KJ
    K J
    1 day ago
    5.0
    I've only done mobile orders at this location around 6am. The food is always hot and fresh. Sandwiches are made very neat and not sloppy like most. Highly recommend!!
  • MD
    Mary Deischel
    Dec 19, 2025
    5.0
    Good, basic, consistent foods and service. We got exactly what we expected.
  • GJ
    Gregory Johnson
    Dec 14, 2025
    1.0
    I placed a order online and went to pick it up they where closed they took my money and I didn't get anything to eat 😔
  • JJ
    Jasmine Jackson
    Nov 30, 2025
    1.0
    I never really had a bad experience at this restaurant until today. All it takes is one a bad experience guys. You should know that. Whoever they had work in the intercom was very rude and disrespectful. I feel like she needed to go home and start her day over and get it together. I only come to this location because of the other locations around aren’t that nice but just to turn around and have an experience like this is sad. I told the manager on duty and she seem to not care at all and be kind of argumentative in regards to the point I was trying to make.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1421 Riverboat Center Dr, Joliet, IL?

McDonald's at this location is open daily from 4:30 AM to 11:00 PM Monday through Thursday, with slightly reduced hours on Friday through Sunday.

Does this McDonald's location offer drive-through service?

Yes, the McDonald's at 1421 Riverboat Center Dr offers drive-through service, with hours from 4:30 AM to 11:00 PM Monday through Saturday, and 6:00 AM to 9:00 PM on Sunday.