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Jimmy John's

3.7
(262 reviews)
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Business Details

1108 Houbolt Rd, Joliet, IL
60431, United States
(815) 730-6048
https://locations.jimmyjohns.com/il/joliet/sandwiches-97.html

About

Sandwich Restaurant

Location

Jimmy John's
1108 Houbolt Rd, Joliet, IL
60431, United States

Hours

Reviews

3.7
262 reviews
5 stars
115
4 stars
59
3 stars
24
2 stars
12
1 star
52

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, often exceeding an hour, with some orders taking up to four hours.

Order Accuracy

Several reviews mentioned incorrect orders, including missing items and wrong sandwich preparations.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff and lack of communication regarding order delays.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about inconsistent quality and freshness, particularly regarding bread.

Cleanliness

Some customers noted unsanitary conditions in the restaurant, including a lack of mask-wearing among staff.
  • LB
    Louis B
    Feb 11, 2026
    2.0
    Ordered on mobile. Both sandwich were made wrong. Forgot my chips. Was gonna to get the new chip flavor, but the I have me the sauce instead. Had to wait 15mins after the app said it be ready. Overall very disappointing location.
  • GG
    Gonemaddd
    Jan 28, 2026
    1.0
    Ordered over an hour ago. 3rd party delivery i guess. Still waiting.
  • JB
    Joshua Black
    Jan 15, 2026
    1.0
    Placed an order at 345pm to be delivered at 545pm and at 6pm it showed that it was still being made. I called and was told that they don't have any delivery drivers and they are waiting on a third party service to come pick it up. By the time it would have been delivered my lunch break would have been over so I canceled the order. It would have been nice to have been informed ahead of time of the issue.
  • DG
    Dmitri Gab
    May 17, 2022
    5.0
    Freaky fast
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