Jimmy John's

3.7
259 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1108 Houbolt Rd, Joliet, IL
60431, United States

Hours

Reviews

3.7
259 reviews
5 stars
115
4 stars
59
3 stars
24
2 stars
11
1 star
50

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, often exceeding an hour, with some orders taking up to four hours.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about incorrect orders and unsatisfactory food quality on occasion.

Customer Service

Several reviews highlighted poor customer service experiences, including rude staff and lack of communication regarding order status.

Cleanliness

Some customers noted unsanitary conditions in the restaurant, including staff not wearing masks and a dirty environment.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good food, indicating some customers had satisfactory experiences.
  • AR
    Alyssa Rosales
    May 18, 2022
    1.0
    Every time I order from here they take over an hour to deliver and when we call to see where the order is they say itโ€™s โ€œon the wayโ€ when it never really is. Horrible customer service on the phone and if the driver even shows up they never ring my doorbell they just leave it outside to sit without notifying me whatsoever. Never ordering here again ๐Ÿ‘Ž๐Ÿผ and other people should do they same And the bread is always hard as a rock ๐Ÿ’€