Jimmy John's

3.8
207 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2311 Essington Rd, Joliet, IL
60435, United States

Hours

Reviews

3.8
207 reviews
5 stars
104
4 stars
39
3 stars
16
2 stars
6
1 star
42

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Delivery Speed

Several reviews highlighted slow delivery times, contradicting the brand's promise of 'freaky fast' service.

Customer Service

Mixed feedback on customer service; while some praised friendly staff, others reported unhelpful or rude interactions.

Food Quality

Food quality received positive remarks, particularly for freshness and taste, though some noted inconsistencies.

Cleanliness

The restaurant was generally described as clean, contributing positively to the dining experience.
  • EA
    Emma A
    3 days ago
    4.0
    Food could be better, bread is usually pretty dry, and ingredients are a hit or miss most the time. But on a positive note, service is always AMAZING. Shoutout to Rae, I've had her as a cashier multiple times, she is always so friendly and helpful. I recommend this specific location just because of the friendliness and helpfulness over other locations and business. I would purchase again.
  • ZS
    zach stevens
    Oct 16, 2025
    1.0
    I eat at this location twice a week, ask for extra peppers on my sandwich and I am lucky if I get enough for every other bite. Messy sandwich making and lack of people caring about their work. I'll start going to a different location.
  • AJ
    Ashli Johnson
    Oct 4, 2025
    5.0
    Fresh subs, outstanding customer service & fast delivery. Thank you !
  • EB
    Ele Bea
    Sep 25, 2025
    1.0
    Do NOT order extras. I requested bacon on two sandwiches, received two pieces on one, nothing on the other. I ordered a drink as well, didn’t receive a straw. Overall, the order took 45 minutes. Although the delivery person was very nice, I wouldn’t recommend this location, especially for lunch breaks.
  • CS
    Chris Shedor
    Aug 30, 2025
    3.0
    It's jimmy johns, go in for a sandwich, walk out with one