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Jimmy John's

3.7
(210 reviews)

Business Details

2311 Essington Rd, Joliet, IL
60435, United States
(815) 609-8202
https://locations.jimmyjohns.com/il/joliet/sandwiches-862.html

About

Sandwich Restaurant

Location

Jimmy John's
2311 Essington Rd, Joliet, IL
60435, United States

Hours

Reviews

3.7
210 reviews
5 stars
105
4 stars
39
3 stars
16
2 stars
6
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and helpful service, particularly highlighting specific staff members.

Order Accuracy

Many reviews noted issues with order accuracy, including missing items and incorrect sandwich preparations.

Delivery Issues

Numerous customers reported long delivery times and delays, often exceeding the expected timeframe.

Food Quality

Feedback on food quality was mixed, with some customers enjoying the freshness while others complained about dry bread and insufficient ingredients.

Cleanliness

The restaurant was generally described as clean, although there were isolated complaints regarding hygiene practices.
  • AT
    Aurora Tamayo
    Feb 21, 2026
    1.0
    Ordered on line. My drinks taste like water and of course you can't send it back. Never ordering on line again.
  • TY
    Tracy Y
    Feb 19, 2026
    1.0
    So they don’t practice good quality here. They ring up with their gloves on, and touch all things including their face and counter tops, xerox paper with the same gloves to make your sandwich. Please keep that in mind when visiting this location. Other locations don’t do this. According to the GM (Nicole) this is standard. lol someone needs to tell her it is not!
  • EA
    Emma A
    Jan 9, 2026
    4.0
    Food could be better, bread is usually pretty dry, and ingredients are a hit or miss most the time. But on a positive note, service is always AMAZING. Shoutout to Rae, I've had her as a cashier multiple times, she is always so friendly and helpful. I recommend this specific location just because of the friendliness and helpfulness over other locations and business. I would purchase again.
  • ZS
    zach stevens
    Oct 16, 2025
    1.0
    I eat at this location twice a week, ask for extra peppers on my sandwich and I am lucky if I get enough for every other bite. Messy sandwich making and lack of people caring about their work. I'll start going to a different location.
  • AJ
    Ashli Johnson
    Oct 4, 2025
    5.0
    Fresh subs, outstanding customer service & fast delivery. Thank you !

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