Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Joliet, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Feedback indicates inconsistent customer service, with some employees being friendly and helpful while others display poor attitudes and lack of communication.
Drink Quality
Many customers reported issues with drink preparation, particularly with iced beverages being overly filled with ice and incorrect orders.
Cleanliness and Atmosphere
The location is generally praised for its cleanliness and pleasant atmosphere, contributing to a positive dining experience.
Order Accuracy
Several reviews highlighted problems with order accuracy, including incorrect items and preparation, leading to customer dissatisfaction.
Staff Friendliness
While some reviews mention friendly and accommodating staff, others report negative interactions, suggesting a need for improved training.
CO
Christie Orban
Feb 7, 2026
5.0
Love love love the dunkin nothing bad to say about them!
LD
Lucas Deane
Jan 17, 2026
1.0
Made an order to get the promotional cups yesterday. Employee kept my cup. This used to be my favorite Dunkin.
DT
Dan TheCollector
Jan 15, 2026
2.0
Started coming here since store opened and honestly the customer service is pretty terrible I cant count how many times i get to the window and not word a hello , good morning, nothing they hand me my coffee I say thanks and not a word from them and mind you this past week 3 different people at the window all of them seem miserable and didn't make a sound. I will no longer be coming here I pass another dunkin (which I use to go to before this store opened) on the way to work and will be taking my daily coffee purchase there
I would advise Management to start training there staff in customer service
RR
roseline
Jan 4, 2026
1.0
this has to be a joke..
i asked for light ice and yet this drink was 90% ice and 10% drink
don’t go to this dunkin location
MM
mili
Nov 27, 2025
1.0
Came in here for 3 beverages, 1 hot and 2 iced. Beverages were FILLED with ice. If I wanted ice, I couldn’t just asked for a cup of ice. The cherry on top is that they didn’t even fill it all the way up, bad service.
What are the operating hours of Dunkin' in Joliet, IL?
Dunkin' in Joliet is open from 4:30 AM to 8:00 PM Monday through Friday, 4:30 AM to 7:30 PM on Saturday, and 5:00 AM to 8:00 PM on Sunday.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, brunch, and lunch meals, offering a variety of coffee, espresso, breakfast sandwiches, and donuts.
Does Dunkin' offer delivery and pickup options?
Yes, Dunkin' offers both delivery and curbside pickup options for customer convenience.
Can I order ahead using a mobile app for Dunkin'?
Yes, you can order your Dunkin' favorites ahead of time via the Dunkin' mobile app, available on both iOS and Android platforms.
What are some of the new seasonal drinks available at Dunkin'?
During the holiday season, Dunkin' offers new drinks like the Cookie Butter Cloud Latte and Berry Sangria Refresher, along with returning favorites like the Peppermint Mocha and Toasted White Chocolate Signature Lattes.
Does Dunkin' in Joliet have a drive-thru service?
Yes, the Dunkin' location in Joliet offers a drive-thru service for quick and convenient orders.
Are there other dining options near Dunkin' in Joliet?
Nearby dining options include Thayer Bros. Deli & Grille, Magpie's Joy of Eating, Thirty-Buck pub, El Parche Colombian Restaurant, and Tortilleria Sabor a Mexico for a variety of cuisines.
What nearby places can I visit after grabbing coffee at Dunkin'?
After visiting Dunkin', you might check out local spots like Joliet Music Center for music events, or The Hair Zoo for hair and beauty services.
Is there a pharmacy or convenience store near Dunkin' in Joliet?
Yes, CVS Pharmacy and Sunshine Food Mart, which offers grocery and convenience items, are nearby for any additional shopping needs.
Does Dunkin' welcome families and provide a kid-friendly menu?
Dunkin' welcomes families and children, but it does not have a specific children's menu.
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