Dunkin'

3.9
635 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Joliet, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3011 Plainfield Rd, Joliet, IL
60435, United States

Hours

Reviews

3.9
635 reviews
5 stars
343
4 stars
111
3 stars
41
2 stars
33
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff, highlighting specific employees like Bianca, Johnny, and Abhishek for their exceptional service.

Order Accuracy

There were several complaints about incorrect orders and inconsistencies in drink preparation, indicating a need for improvement in order accuracy.

Cleanliness

Customers noted that the location is clean and well-maintained, contributing to a positive dining experience.

Management Improvement

Feedback indicates a significant positive change in management, with many customers appreciating the new management's efforts to enhance service quality.

Product Quality

While many enjoyed the drinks and food, there were mixed reviews regarding the freshness of certain items, such as donuts and bagels.
  • AA
    amw917
    4 days ago
    1.0
    Never expected to get food poisoning from coffee but that's what happened after going here on Saturday, 11/15/25. Before heading back to Bloomington with my family, I stopped by this Dunkin Donuts to get a cup of coffee. Decided to go with a hot cocoa mocha latte. The latte wasn't as hot as I expected but didn't give it as much attention. This should have been the first indication that something was wrong. The next three days, Sunday - Tuesday, I was extremely sick and nauseous after drinking a bad cup of coffee 🤢 🤮 Will not be returning to this establishment again.
  • ES
    Edwin Stonebraker
    Oct 25, 2025
    5.0
    The BEST Dunkin in the whole state! Customer service is always the best. They really care for Thier customers. We will only go to this Dunkin and they know our order when we walk in!!!
  • AM
    Alexis Martinez
    Oct 7, 2025
    1.0
    Drinks were not even filled all the way. And I already had to correct them bc they didn’t get the order right the first time. And they took extra long.
  • KA
    kylie alvarez
    Sep 16, 2025
    5.0
    very nice workers <3
  • AA
    April Alvarado
    Sep 2, 2025
    5.0
    Very friendly environment and sweet drive thur girl complemented my collection. Very generous to have offer a free donut with my order. Definitely recommend this dunking donuts! Plus! They got the best refreshers!!!

Frequently Asked Questions About Dunkin'

What are the daily operating hours for Dunkin' in Joliet, IL?

Dunkin' in Joliet, IL is open Monday through Saturday from 4:30 AM to 10:00 PM, and on Sunday from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' location offers both delivery and curbside pickup services.