Dunkin'

3.9
273 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Joliet, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2401 S Chicago St, Joliet, IL
60436, United States

Hours

Reviews

3.9
273 reviews
5 stars
139
4 stars
51
3 stars
32
2 stars
12
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Order Accuracy

Many reviews highlighted issues with order accuracy, with customers receiving wrong items or modifications not being honored.

Coffee Quality

While some customers praised the coffee, others noted inconsistencies in taste, with complaints about burnt or watered-down coffee.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty environments and unsanitary practices.

Staff Friendliness

Despite negative experiences, some customers appreciated friendly staff members, indicating a mixed perception of employee attitudes.
  • AF
    Asa flury
    Nov 11, 2025
    5.0
    I go here all the time fast and friendly
  • BB
    Beefy BertyBurger
    Nov 3, 2025
    1.0
    I have been going to this place for over 3 years. Recently I've lost my ability to drink coffee so I switched to something else. I chose a iced drink. Because my teeth are sensitive and a drink tastes okay without the ice I chose the drink without the ice. They upcharged me for taking the ice out. So after quite a while of drinking this they made me an extremely bad one that tasted like watered down cream. I brought it back to them and let them know that it was watered down. They then told me that magically corporate called them up and said they no longer make their drinks that way. So they blatantly lied to my face just so people wouldn't ask for no ice. I have been to other dunkin' donuts and they never had this rule. I will never come back to this dunkin' donuts ever again. You have lost many customers for being lazy. How dare you guys lie to your customers.
  • SM
    sohib mehmonov
    Oct 22, 2025
    1.0
    It 7:45pm and they said we are closed bunch of lazing people working here 🤦‍♂️
  • PS
    Paranormal Shadows Society
    Sep 11, 2025
    5.0
    This location is right next to my job. I get breakfast here quite a bit. The coffee is great, & so is the service!
  • BD
    Bruce Davis
    Aug 16, 2025
    5.0
    Great coffee ☕️😋

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Joliet, IL?

Dunkin' is open from 4:00 AM to 8:00 PM Monday through Friday, 4:00 AM to 7:00 PM on Saturday, and 5:00 AM to 6:00 PM on Sunday.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this location offers both delivery and curbside pickup services.