Business Details
About
Mexican Restaurant
Chipotle Joliet The Pointe is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
970 reviews
5 stars
353
4 stars
168
3 stars
102
2 stars
72
1 star
275
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about consistently small portion sizes, particularly for meat, leading to dissatisfaction.
Customer Service
Many reviews highlighted rude and unprofessional staff behavior, with reports of poor service and lack of attentiveness.
Food Quality
Customers reported issues with food quality, including undercooked rice, stale chips, and missing ingredients.
Cleanliness
The restaurant was frequently described as dirty, with complaints about the state of the dining area and food preparation areas.
Order Accuracy
There were multiple instances of incorrect orders, missing items, and issues with online orders not being fulfilled properly.
- AAAlex Aggen3 days ago1.0The restaurant is absolutely disgusting. Food and garbage all over the tables and floor. The garbage cans were overflowing. Garbage was stacking on the counters by the pop machine as well. Food was decent at least. Im all cool for people joking and having fun at work but when you are yelling swears and making gaging noises when serving food seems a little out of place. Employees were eating food while serving food as well. I would avoid this place
- SKSarah Kizer4 days ago1.0I ordered catering for my Daughter's birthday. I ordered for pickup at 5:45pm. I arrived slightly late during to traffic only to find out they never even stated the order. I was told to wait . I am still waiting. The order is over 30 minutes late now The staff seemed more exasperated than apologetic. Like Oops oh well nbd. While I have a group of kids waiting to eat at home.
- OJotoniel aguirre Jr.Nov 12, 20253.0When you ask for DOUBLE meat, you should receive DOUBLE meat. Especially if you pay for it.
- JHJenny HalpinNov 10, 20251.0They messed up both my bowls so no one ate dinner, because they didn’t like or have allergies to the ingredients. Tried to call and you are directed to a chat bot. Doesn’t let you explain the issue and gives me a free guacamole to call it even. I just spent $40 on food nobody likes, because a worker couldn’t read the ticket.
- KKKingLibraOct 31, 20251.0This has to be the worst chipotle in the area . They skimp on portions so much . Especially if they do an online order . Avoid this location! Way too pricey for the amount of food they give you! Worst part is if you complain they either push you away with attitude or tell you to file a ticket online ! Never coming here again .
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Joliet The Pointe serve?
Chipotle Mexican Grill in Joliet The Pointe serves customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced real ingredients.
What are the operating hours of Chipotle Mexican Grill in Joliet The Pointe?
Chipotle is open daily from 10:30 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, Chipotle Joliet The Pointe offers both in-store pickup and delivery services.
Can I order Chipotle online or through a mobile app?
Yes, you can order online at https://order.chipotle.com/ or download the Chipotle app from the Apple App Store for easy ordering.
How does Chipotle ensure the quality of its ingredients?
Chipotle follows its "Food with Integrity" principles, sourcing ingredients from farms that adhere to humane and sustainable practices and uses only 53 real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill in Joliet The Pointe LGBTQ friendly?
Yes, this location welcomes LGBTQ customers.
Where is Chipotle Joliet The Pointe located?
It is located at 2848 Plainfield Rd, Will, Joliet, IL 60435, USA.
What other dining options are nearby Chipotle Joliet The Pointe?
Nearby dining options include Wendy's and McDonald's, which offer fast food and burgers, as well as Red Lobster for seafood.
What nearby stores can I visit after having a meal at Chipotle?
After dining at Chipotle, you can visit nearby stores such as Men's Wearhouse for clothing, GameStop for video games, and Batteries Plus Bulbs for phone accessories and lighting needs.
Are there fitness or wellness centers close to Chipotle Mexican Grill at Joliet The Pointe?
Yes, nearby you have Athletico Physical Therapy - Joliet North for physical therapy and Planet Fitness for gym workouts.