Business Details
About
Mexican Restaurant
Chipotle Joliet The Pointe is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
979 reviews
5 stars
355
4 stars
168
3 stars
102
2 stars
73
1 star
281
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and untrained employees, leading to a negative dining experience.
Portion Sizes
Many customers complained about consistently small portion sizes, particularly for meat, which did not match the price paid.
Cleanliness
The restaurant was frequently reported as dirty, with overflowing garbage and unclean tables, detracting from the overall experience.
Order Accuracy
Multiple reviews noted issues with incorrect orders, missing items, and poor handling of online orders, leading to customer dissatisfaction.
Food Quality
While some customers enjoyed the food, many reported issues with freshness and preparation, including undercooked rice and stale chips.
- ZAZach AmraDec 29, 20252.0Probably the worst chipotle I’ve ever been to. I asked for double chicken got one scoop and then asked again. Then they proceeded to give me literally 4 pieces of chicken. I walked out.
- RRRyan RichardsDec 29, 20251.0It’s crazy that I have to ask this but, do you train your employees on how to roll a burrito? Or do you have multiple new hires? My burrito was rolled into a 4x4 cube with a rip right down the middle of the tortilla. It’s genuinely sad that someone made this and still had the audacity to give it to a customer.
- KCKatie CattDec 28, 20251.0I went in there today and there was a girl waiting to take my order and she walked away. Then she began to take my order and walked away again two more times while I was in the middle of speaking. Seemed like she wasnt training but couldn't take more than one instruction at a time. Ex. Can I have carne asada with white rice? (She could only do white rice, then one meat, then the other.) When I asked for carne asada she walked away again and told me it would be a wait so I waited. I waited 6 minutes until the grill was even prepped to make more. They ran out completely and waited. I saw at least one other person skip the carne asada. Because it was going to take another 5 minutes to prep. All together u would not suggest this location. They are slow, they give you attitude, and apparently they have nothing prepped. Probably just gonna switch Chipotles. They have made my doorfash order wrong multiple times. Once they forgot my rice so I just had toppings in a bowl.
- AMArjanay McDonaldDec 15, 20251.0Firstly when I first walked into the building all of the workers seemed like they did not want to be there understandable it is a Monday the store wasn’t very busy so maybe the workers were bored or tired but I ordered my food I asked for sour cream and red salsa in the small cups on the side I get to the register and I’m waiting almost 10min for a cashier to come and cash me out when she cashed me out she asked someone how much for the extra sauces and they proceeded to tell me $1.69 for 1 small cup of sauce I couldn’t believe it I’ve never been charged for extra sauces let alone but $1.70 cent for 1 small cup is a lie they were very rude about it so I just simply said I don’t want the sauces and got my food and left
- EOEdgar OlivaDec 7, 20251.0If you want to get ripped off and very disappointed make sure to visit this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Joliet The Pointe serve?
Chipotle Mexican Grill in Joliet The Pointe serves customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced real ingredients.
What are the operating hours of Chipotle Mexican Grill in Joliet The Pointe?
Chipotle is open daily from 10:30 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, Chipotle Joliet The Pointe offers both in-store pickup and delivery services.
Can I order Chipotle online or through a mobile app?
Yes, you can order online at https://order.chipotle.com/ or download the Chipotle app from the Apple App Store for easy ordering.
How does Chipotle ensure the quality of its ingredients?
Chipotle follows its "Food with Integrity" principles, sourcing ingredients from farms that adhere to humane and sustainable practices and uses only 53 real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill in Joliet The Pointe LGBTQ friendly?
Yes, this location welcomes LGBTQ customers.
Where is Chipotle Joliet The Pointe located?
It is located at 2848 Plainfield Rd, Will, Joliet, IL 60435, USA.
What other dining options are nearby Chipotle Joliet The Pointe?
Nearby dining options include Wendy's and McDonald's, which offer fast food and burgers, as well as Red Lobster for seafood.
What nearby stores can I visit after having a meal at Chipotle?
After dining at Chipotle, you can visit nearby stores such as Men's Wearhouse for clothing, GameStop for video games, and Batteries Plus Bulbs for phone accessories and lighting needs.
Are there fitness or wellness centers close to Chipotle Mexican Grill at Joliet The Pointe?
Yes, nearby you have Athletico Physical Therapy - Joliet North for physical therapy and Planet Fitness for gym workouts.