Chipotle Mexican Grill

3.5
1031 reviews
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About

Mexican Restaurant
Chipotle South Joliet is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2609 W Jefferson St, Joliet, IL
60435, United States

Hours

Reviews

3.5
1,031 reviews
5 stars
421
4 stars
194
3 stars
114
2 stars
54
1 star
248

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

While many customers enjoyed the food, there were consistent complaints about undercooked rice, small portions, and missing items in orders.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary food handling practices.

Service Speed

Some customers experienced fast service, but others reported long waits, especially for online orders.

Management Issues

Reviews indicated a lack of effective management, with staff often uncoordinated and unprepared.
  • JG
    Jovany Garcia
    4 days ago
    1.0
    Always order from this specific store and never get anything right
  • SM
    Sebastian Montero
    5 days ago
    2.0
    Yo suelo ir algunas veces a la semana a este restaurante. La comida todo está en orden y es deliciosa no tengo problema en eso. El problema son los empleados no todos algunos porque e visto que unos hacen su trabajo con gusto y responsabilidad. Pero otros que suelen ser jóvenes al parecer hacen el trabajo sin importancia los e visto tocando el teléfono y una actitud baja y pues como cliente se siente mal algunas veces ver una actitud negativa de las personas que te dan un servicio. El día de hoy pedí un burrito para recoger y no me agregaron lo que es. Así que lo que pido es más importancia al personal que contratan no son todos unos hacen su trabajo excelentemente pero otros lo hacen solo por hacer horas y como cliente se ve eso.
  • DN
    Dul Nar
    Oct 31, 2025
    1.0
    Bunch of kids with some attitude working in here.
  • TO
    Trevor Oaks
    Oct 21, 2025
    5.0
    Always fresh, ready, and warm when I pick up my food. Good service too!
  • AP
    Ashley Pride
    Oct 15, 2025
    1.0
    I don’t understand how Chipotle hasn’t perfected rice. I’m sure you all make pounds and pounds of it a day. My rice was not fully cooked. It was very crunchy if it wasn’t for the new chimichurri sauce, it would not have been edible.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in South Joliet?

Chipotle Mexican Grill in South Joliet is open daily from 10:30 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in South Joliet?

Chipotle Mexican Grill is located at 2609 W Jefferson St, Joliet, IL 60435.