Business Details
About
Mexican Restaurant
Chipotle South Joliet is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,031 reviews
5 stars
421
4 stars
194
3 stars
114
2 stars
54
1 star
248
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
While many customers enjoyed the food, there were consistent complaints about undercooked rice, small portions, and missing items in orders.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and unsanitary food handling practices.
Service Speed
Some customers experienced fast service, but others reported long waits, especially for online orders.
Management Issues
Reviews indicated a lack of effective management, with staff often uncoordinated and unprepared.
- JGJovany Garcia4 days ago1.0Always order from this specific store and never get anything right
- SMSebastian Montero5 days ago2.0Yo suelo ir algunas veces a la semana a este restaurante. La comida todo está en orden y es deliciosa no tengo problema en eso. El problema son los empleados no todos algunos porque e visto que unos hacen su trabajo con gusto y responsabilidad. Pero otros que suelen ser jóvenes al parecer hacen el trabajo sin importancia los e visto tocando el teléfono y una actitud baja y pues como cliente se siente mal algunas veces ver una actitud negativa de las personas que te dan un servicio. El día de hoy pedí un burrito para recoger y no me agregaron lo que es. Así que lo que pido es más importancia al personal que contratan no son todos unos hacen su trabajo excelentemente pero otros lo hacen solo por hacer horas y como cliente se ve eso.
- DNDul NarOct 31, 20251.0Bunch of kids with some attitude working in here.
- TOTrevor OaksOct 21, 20255.0Always fresh, ready, and warm when I pick up my food. Good service too!
- APAshley PrideOct 15, 20251.0I don’t understand how Chipotle hasn’t perfected rice. I’m sure you all make pounds and pounds of it a day. My rice was not fully cooked. It was very crunchy if it wasn’t for the new chimichurri sauce, it would not have been edible.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in South Joliet?
Chipotle Mexican Grill in South Joliet is open daily from 10:30 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in South Joliet?
Chipotle Mexican Grill is located at 2609 W Jefferson St, Joliet, IL 60435.
Does Chipotle Mexican Grill South Joliet offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill South Joliet?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill South Joliet serve?
They serve customizable Mexican fast-casual food, including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Are there any rewards or special offers available at Chipotle South Joliet?
Yes, by signing up for Chipotle Rewards, customers can receive exclusive offers and earn free food.
Is Chipotle South Joliet welcoming to the LGBTQ community?
Yes, Chipotle South Joliet welcomes the LGBTQ community.
What other restaurants are located near Chipotle South Joliet?
Nearby restaurants include MOOYAH Burgers, Fries & Shakes, Potbelly Sandwich Shop, Babe's fast food restaurant, and Sushi Ya, a Japanese restaurant.
Are there any grocery stores close to Chipotle South Joliet where I can shop before or after dining?
Yes, ALDI USA and KED Afro-Caribbean Store are nearby grocery stores where customers can shop conveniently before or after visiting Chipotle.
What amenities or services are available near Chipotle South Joliet for personal care or beauty?
Nearby amenities include Sport Clips Haircuts of Joliet, Divinity Salon, The Dainty Dolls Spa, CosmoProf beauty product supplier, and J&A Esthetics for beauty and spa services.