McDonald's

3.7
990 reviews
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Business Details

808 Grand Ave, Johnston City, IL
62951, United States
(618) 983-3223
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
808 Grand Ave, Johnston City, IL
62951, United States

Hours

Reviews

3.7
990 reviews
5 stars
415
4 stars
192
3 stars
189
2 stars
84
1 star
110

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Food Quality

Feedback varied widely, with some praising hot and fresh food while others complained about cold, overcooked, or poorly prepared items.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, though some noted quick service during less busy times.

Staff Attitude

While some reviews highlighted friendly and helpful staff, others mentioned rude behavior from management and a lack of training among employees.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some customers noting clean facilities while others reported dirty floors and unsanitary conditions.
  • MS
    Matt Sullivan
    Oct 26, 2025
    5.0
    2 all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun
  • GP
    Georgia Rider (peaches)
    Oct 21, 2025
    1.0
    Took forever to even get my drink, had to pull forward and when I got my drink my monopoly piece was already pulled off, they just slapped a sticker over it thinking I wouldn't notice. This is by far the worst McDonald's I've ever been to in my life. Everytime I stop here the food is disgusting and I have to pull forward for small things. While 4 to 5 cars go around me.
  • BF
    Brandon Francis
    Oct 2, 2025
    2.0
    2 sandwiches. 1 awesome (McDouble)1 Spicy McChicken. Chicken was beyond wellness time. Yes I have too much experience in preparation. Fix it
  • JB
    Jaid Bennett
    Sep 29, 2025
    2.0
    I placed a mobile order and it took the payment And told me to go to Johnston City so I did. What I got up to the first window in drive-thru she was struggling to find my order which I understand. However, the manager on duty came up and was very rude to both me and her. This happened about 5 minutes ago. At first the manager tried to say I would have to pay for the order again and replace my order but eventually ended up just making my order that I already paid for.
  • MB
    Michelle Baney
    Aug 27, 2025
    5.0
    It was a very long line this morning but they made it through pretty quickly and when I received my food everything was well done to perfection they did a wonderful job! Nothing was under cooked.
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Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's in Johnston City, IL?

McDonald's in Johnston City is open daily from 5:00 AM to 11:00 PM for dine-in service.

When is the drive-thru open at this McDonald's location?

The drive-thru is available every day from 5:00 AM to 11:00 PM.