Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
899 reviews
5 stars
230
4 stars
151
3 stars
146
2 stars
103
1 star
269
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both the drive-thru and inside the restaurant, often exceeding 20-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Numerous complaints were made about cold food, poorly prepared items, and unsatisfactory quality of fries and other menu items.
Staff Behavior
Several customers noted rude or unprofessional behavior from staff, including lack of communication and dismissive attitudes.
Cleanliness
The restaurant's cleanliness was criticized, with reports of dirty tables, floors, and even pest issues.
- ABAmanda BoneNov 15, 20251.0Been several times waited like 30 mins for food. Went today got rubber fries and asked for new ones got rubber ones in its place.
- SMStephen MooreNov 14, 20251.0Let me tell you. Aside from the long waits, and the mistakes on orders… Tonight, I went to McDonald’s. The store itself smelled like sewage, the bathroom was disgusting, the workers handled food with no gloves, employees in the back made awkward eye contact while i stood at the register waiting for someone to get me the sauce i ordered, then while waiting, 3-4 others came in store after being handed the wrong stuff through drive through, im not even gonna finish… Jerseyville IL mcdonald’s…. Get it the hell together.
- CBChristi BrightNov 9, 20251.0I have had multiple issues with this McDonalds, but what was the final straw was picking up a delivery and stood for 10 minutes with no interaction the manager new I was out there and then finally about 10 minutes later a girl came to tell me that they had no Carmel for the frappe…ok so why didn’t you tell me that 15 minutes ago! I had to wait another 10 minutes for them to fix it with what we sauce they could, that is unacceptable customer services
- ASamelia sieversNov 7, 20251.0currently sitting in the drive through that hasnt moved in 20 mins, i work fast food, i know how busy it can be, but this is unbelievable
- ERErica RiechmannOct 11, 20253.0I have had two poor experiences there in this week but I came on here to give a review not complain because your new manager in training Madelyn(hope I spelled it right) literally knocked it out of the park with her customer service both times handling my issues. I hope the woman who was training her Thursday night who, in my opinion, was extremely rude and short with her, doesn't scare her off because She truly was so extremely curtious,helpful, and super polite, and worked hard to help me in both situations. She is what made both experience better after having issues with service and food and the reason I will return I hope you can hire more people like her it will only improve your store and service!! Thanks again Madelyn you are the best!
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Jerseyville, IL?
McDonald's in Jerseyville, IL is open 24 hours every day of the week.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location has a drive-thru that operates 24/7.
Can I order McDonald's for delivery and what are the delivery hours?
Yes, delivery is available 24 hours a day at this McDonald's. You can order via their delivery site or app.
Are curbside pickup services available at this McDonald's?
Yes, curbside pickup is offered as part of the pickup and delivery services.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is the McDonald's located in Jerseyville?
It is located at 911 S State St, Jerseyville, IL 62052, USA.
What are some nearby places I can visit before or after dining at McDonald's?
Nearby places include DaVita Jerseyville Dialysis, Rent One appliance store, Dollar General, and Jersey State Bank which can be convenient for errands and services.
Are there other dining options near McDonald's in Jerseyville?
Yes, nearby dining options include New Canton Restaurant, Los Tres Amigos Mexican restaurant, Nick's Pancake House, Paradise Donuts, and Big Boy's Donuts for various cuisines.
Is there a McDonald's app I can use for mobile ordering and offers?
Yes, you can use the McDonald's app available on both iOS and Android for mobile ordering, rewards, and special offers.
What services does this McDonald's location offer to customers?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi internet access.