Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.0
638 reviews
5 stars
304
4 stars
161
3 stars
81
2 stars
39
1 star
53
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for both drive-thru and in-store orders.
Order Accuracy
Many reviews indicated that orders were often incorrect, with a significant number of customers receiving the wrong items.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables, floors, and restrooms.
Food Quality
While some customers enjoyed the food, many reported issues with cold or poorly prepared items.
Staff Attitude
Customer service experiences varied, with some staff being friendly while others were reported as rude or unprofessional.
- RLRick LachnerNov 14, 20254.0Love Wendy's,but this was the first time for Jacksonville. The service was quick, the team member was friendly, and the food was warm and cooked properly. However I had the Baconator and it wasn't very "bacony". There were 3 slices of bacon, and they were so thin I could hardly see them, let alone taste the meat. The fries are always like homemade and these were no exception. Also, the cold drinks were made the way we asked. It would have been a 10 but the amount of bacon, or lack thereof, takes it to a 6.5 or 7, at best.
- TRTony RodNov 1, 20254.0Not the best food, but it serves a purpose when you're hungry and in a hurry, and cheap. The restaurant was clean and the service was excellent!!
- MLMary LongOct 5, 20252.0Sunday 4:30 pm - No soda, fries are barely warm and taste nasty. We waited too long to get our order. All that time, and no soda? I would expect the order would have been great. Disappointing ☹️ also no receipt. So can't answer what it cost per person
- ABadrian brogdonSep 27, 20252.0Dirty!!!
- MMMDDSep 21, 20255.0Decent Wendy's fast food. Not the best, but not the worst either. Delivered our food quickly, but overall wait in line to order, was long.
Frequently Asked Questions About Wendy's
Is Jacksonville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (217) 243-6668.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Jacksonville Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does Wendy's in Jacksonville serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides available via online order or app.
Is delivery available at this Wendy's location?
Delivery is available where offered; you can check availability and order through the Wendy's app or order.wendys.com by entering your address.
What payment options does Wendy's in Jacksonville accept?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I dine in or use the drive-thru at this Wendy's?
Yes, this location offers dine-in, drive-thru, and delivery services, but does not have curbside pickup.
Where is Wendy's located in Jacksonville, IL?
Wendy's is located at 901 W Morton Ave, Lincoln Shopping Center, Jacksonville, IL 62650.
How can I contact this Wendy's location for feedback or inquiries?
You can call (217) 243-6668 or reach the Customer Care team via their website or by calling 888-624-8140.
What nearby stores can I visit when I come to Wendy's on W Morton Ave?
Nearby you can find stores like RadioShack for electronics, Ashley Store for retail shopping, and Ace Hardware for home improvement needs.
Are there other fast food options near this Wendy's?
Yes, nearby fast food options include Burger King and Hardee's, both known for burgers and quick meals.
What lodging options are available near the Wendy’s at 901 W Morton Ave?
Super 8 by Wyndham Jacksonville motel is nearby, convenient if you're visiting from out of town and want accommodation close to Wendy's.